Position Summary

As a member of the Network Strategy and Enablement team, the Network Training and Quality Assurance Manager will be responsible for designing and building training and quality programs to support Recruiting, Provider Relations, and Provider Operations ensuring consistent adherence to network best practices, and monitoring the quality of interactions Network Development colleagues are having with providers.

In this role, you will establish a framework and approach to enable the Network Development organization to meet the high standards set for the teams that interface with and support Guardian's 135,000 provider dental network. You must ensure best practices are being adhered to and the appropriate behaviors are being exhibited using a clear set of metrics and scorecards, ultimately driving a high level of rigor and accountability.

This individual will be expected to partner and collaborate closely with other functional learning and development organizations, as well as quality assurance teams to leverage enterprise-wide resources and proven frameworks. You will be responsible for managing a three-person team focused on quality, training, and communications.

You Will:

• Partner with Network Development leadership to understand job duties and responsibilities, developing a deep understanding of the provider lifecycle at Guardian.

• Leverage adult learning principles to establish comprehensive learning and development curriculums, focused initially on new hire onboarding across our recruiting and provider relations teams.

• Create a robust quality assurance program supported by scorecards using clear quality measurement metrics.

• Rollout and execute training and quality programs to increase consistency in approach and overall quality of interactions with dentists.

• Collaborate cross functionally to leverage existing enterprise training and quality practices to inform network programs.

• Manage a three person team of quality assurance specialist.

You Have:

• Bachelor's degree preferred

• A minimum of 7 years in non-medical, ancillary benefits. Group Benefits experience preferred

• Knowledge of dental networks

• Ability to develop training and quality programs autonomously, in partnership with key network stakeholders

• Consistent track record of exceptional performance

• Strong collaboration skills; a proven ability to partner within a highly matrixed environment to achieve results

Location:

• Preferred locations include Bethlehem, PA; New York, NY; Holmdel, NJ; and Boston, MA. Work arrangement will be hybrid.

• May consider applicants with required qualifications in other locations.

Salary Range

$66,130.00 - $108,640.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts - flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .