Join our prestigious team at Woodhouse Spa as a Team Culture Lead and Coach, where you'll play a pivotal role in delivering impeccable guest experiences at our luxury, high-end day spa. We are seeking individuals who excel in team leadership and guest engagement.

Key Responsibilities:

• Guest Experience Excellence: Provide exceptional service to guests, ensuring their needs and preferences are not only met but exceeded.
• Reservation Management and Recovery: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace.
• Team Coaching and Management: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and engaging work environment.
• KPI Achievement: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals.
• Inventory Management: Oversee inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas.
• Retail Sales: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise.

Qualifications:

• Prior management experience, preferably in floor management for spas, salons, or retail.
• Comfortable working on your feet for 12-hour shifts.
• Additional hospitality experience in high-end restaurants, spas, retail brands, hotel management, or similar fields is highly desirable.
• Must be able to work weekends.

Job Type: Full-time

Pay: $17.32 - $20.85 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Please include 2-3 references when applying.

Work Location: In person