Seasonal - Mini-Golf Host (Full-time)

Reports to: Hotel Manager

Intro

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all. 

We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.

Overview

An enthusiastic people-person who is team-minded, solution-orientated, and possess expert communication and social skills. 

Responsibilities

• Greet and check-in guests with a pleasant smile and superior service adhering to The William Vale hospitality standards.
• Ensure all guests are registered prior to participating in mini golf and are aware of the rules and regulations of the facility.
• Process payment via room charge or credit card
• Ensure Guests are aware of all services and activities available at golf area.
• Assist guests with all requests.
• Responsible for courteous and efficient responses at all times.
• Responsible for maintaining a secure environment by immediately reporting any accident or injuries to the department heads.
• Responsible for maintaining the required property uniform and ensuring a professional appearance and attitude at all times.

Skills

• Proactive approach to problem resolution, including: anticipating, preventing, identifying, and solving issues as needed. Contribute to short term and long term problem solving. 
• Outstanding communication skills and ability to effectively communicate with others.
• Outstanding organizational and time management processes.
• Able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance.
• Able to stand and walk for an extended period of time.
• Requires a reliable and consistent sense of urgency when responding to guest requests.

Qualifications 

• Minimum of 1 year of Hospitality/Customer Service experience.
• Hotel experience a plus.
• Capacity to work varied shifts, including weekends and holidays.
• Capacity to maintain regular attendance in compliance with variable scheduling needs of the hotel.
• Must be able to maintain confidentiality of guest information.