Description

Responsible for cleaning all dishes, small wares and glassware within the venue according

to standards and expectations while maintaining a safe, clean and sanitary work area.

Assigned to a specific venue or Room Service, Catering, Banquets, Special Events of the

Hotel/Restaurant or other assigned venues, including internal and external guest services.

Responsible for ensuring a strong focus on Guest satisfaction. Responsible for

the preparation and maintenance of high scores on all health related inspections. Must be able

to execute Room Service and or banquets from assigned venue(s). The Dishwasher

performs all aspects of assigned venue in alignment with the vision and direction of the

Company requirements, and local, state and national regulations. In some

circumstances, the Dishwasher may also be assigned responsibility of other specific

Food & Beverage areas of the Hotel/Restaurant. May attends periodic meetings and training

sessions. Welcomes and greets arriving and departing guests when able. Proactively

provides our guests with personal service and attention that exceeds their expectations.

Accountable for maintaining high service and quality standards according to brand

standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.

Provides general information while maintaining four-diamond, four-star service to guests. Ensure that the company’s Mission Statement and Vision Statement are continuously met.

Qualifications

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Responsibilities.

• Health permit/food safety and Alcohol Awareness. Team Member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local laws and regulations.

• Good reading, writing, mathematical and communication skills.

• Ability to interact professionally with other departments and outside contacts.

• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.

• Excellent judgment and decision making abilities.

• May occasional travel for training purposes or other business needs.

• Strong time management skills.

• Must be able to represent the Resort in a positive manner when in public view, public settings, on Social Media or other area or times that could become public knowledge.

Physical Requirements:

On a continuous basis, stand or sit for long periods of time, intermittently twist to reach equipment or supplies, perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.

• Pushing, pulling and lifting objects from lower to higher positions or moving objects horizontally, from position to position.

• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.

• Climbing and ascending or descending ladders, stairs, and ramps.

• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/ or up to 30 pounds of force frequently.

• Hearing sounds at normal speaking levels with or without correction.

• Must be able to work in a loud, wet environment.

• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

• The duties of this position are primarily performed in a climate controlled environment with frequent exposure to smoke or loud noise, may be exposed to sun and outdoor elements.

• Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.

• Must be able to change activity frequently and cope with interruptions.

• Must be able to work in a hot, steamy, cold kitchen environment changing from hot to cold, wet and dry.

• May be required to work, in a changing indoor and outdoor environment, such as bright sunlight, noise, wind, rain, cold, snow, heat, smoke etc.

• Must be able to convey information and ideas clearly.

• May be ask to join and/or attend Association, Convention Visitor Bureau, and tourism meetings to represent the Hotel/Resetaurant and the General Manager.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers, guest, and members.

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.