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Hotel Front Desk Agent /Guest Services - The Westin Houston Medical Center
Job Description
A Pearl Front Desk Agent reports directly to the Front Office Manager and is responsible for fostering the Pearl culture within the Front Office department for Pearl Hospitality. A Pearl Front Desk Agent must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.
The Front Desk Agent is a key team member and essential for the successful operation and administration of the Front Office. The Front Desk Agent must focus on providing exceptional customer satisfaction by continually ensuring Pearl touch points of the hotel are properly executed at all times. All hotel operations must be executed at the highest level of professionalism and courtesy. The Front Desk Agent must drive results through effective completion of the shift checklist and following through on all requests. The Front Desk Agent must ensure that our associates and our customers are always treated with the utmost respect since they are the key to our success. A Front Desk Agent must perform all audit functions with the utmost accuracy and integrity ensuring to resolve discrepancies to completion.
Responsibilities - (not limited to)
Qualifications - (not limited to)
Physical Requirements - (not limited to)
Job Type: Full-time
Pay: $14.50 - $17.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work setting:
Education:
Experience:
Shift availability:
Work Location: In person
Full Time
$28k-36k (estimate)
01/17/2024
04/11/2024
westinhoustonmedicalcenter.com
Houston, TX