We are looking for inspiring and inventive individual like you to help create one of kind personalized experiences for our guests while fostering a positive and imaginative culture. If this sounds like you, your new journey awaits you at the, The Westin in Southlake! At Harrell Hospitality Group, we stand out because we believe in our people and our culture. Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive health and wellness benefits, financial advisor, and vendor discounts to ensure both health and financial peace of mind.

The Guest Services Lead will be responsible for assisting with coordinating and leading certain aspects of the hotel guest services operations and activities, as assigned. Ensures successful outcome of hotel guest concerns. Must provide attentive, courteous, and efficient customer service to all guests, clients, etc. according to hotel standards.

Offering:
- Competitive Wages
- Health & Wellness Benefits
- Free Meal During Shift
- Fun Events
- Free Parking
- Free Uniforms
- Recognition Programs
- HHG/Marriott Team Member Discount (including family & friends)
- Bonvoy Membership

Westin Dallas/Southlake is an EEO/ADA/VETS/Drug Free Workplace/E-Verify Participant.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work setting:

• In-person

Application Question(s):

• How many years of hotel guest services experience do you have?
• If hired, can you attain an Alcohol Beverage Servers Certification?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Language:

• any other language (Preferred)

License/Certification:

• Driver's License (Required)
• If hired, can you attain an Alcohol Beverage Servers Cert (Preferred)

Work Location: In person