EHR Support Analyst Level l

DEPARTMENT: CLINICAL

POSITION TYPE: 24 32 hours per week

POSITION: EHR Support Analyst Level l

REPORTS TO: Chief Clinical Officer

SALARY: $28 - $37 per hour, DOE

SUMMARY: The EHR Support Analyst (ESA) Level l possesses an understanding of Epic and health center operations. The ESA l is responsible for supporting the ESA Level ll with EHR system maintenance, overall success of the EHR support, and assists with the training and knowledge transfer and Super Users and end users.

JOB DUTIES AND RESPONSIBILITES:

• Participate in the interpretation & documentation of system changes, user requirements, quality assurance testing and user acceptance testing to ensure end user requirements are met with a focus of efficient clinic workflow.
• Assist in the development of role-based workflows, including design and development of instructional materials.
• Assist with ticket resolution.
• Assist in the development of the Super User team, conducting trainings as needed.
• Assist in new hire and ongoing trainings for all clinical staff and some non-clinical staff.
• Support providers and staff in EHR efficiency through training and customizations
• Work collaboratively with the ESA Level ll and Super Users on EHR training materials and classes
• Provide management technical system guidance to improve and streamline operational workflows.
• Conduct periodic observations of end users in their environment to identify areas for improvement and suggestions for workflow redesign.
• Maintain up-to-date expertise on the operation and application of the EHR system.
• Assist in documenting super user work and conducting assessments of the site's super user team.
• Perform daily system maintenance as instructed by Vendor.
• Review all system notifications and updates, and documents changes to workflows.
• Assist in the Implementation changes in the EHR as they relate to the workflows.
• Coordinate system changes with leadership for decision making.
• Must be able to travel between WOHC clinics to support EHR onsite training and trouble shooting.
• Participate in staff meetings, attend other meeting and training events as assigned.
• May be required to perform other related duties, responsibilities and special projects as assigned.

MENTAL AND PHYSICAL DEMANDS:

• Pace of Work: High stress, very rapid, and demanding
• Concentration: Constant
• Standing and Walking Time Required: At least 20% of the time
• Sitting and typing: 60% - 70%
• Environmental and Health Hazards: Frequent exposure to communicable diseases and other conditions common to a clinic environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit. The employee frequently is required to use hands and fingers to operate a computer keyboard, mouse and telephone keyboard, and talk or hear. The employee must occasionally bend, lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

POSITION DESCRIPTION REVISIONS

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with these roles. While this is intended to be an accurate reflection of the current Position, management reserves the right to revise the Position or to require that other or different tasks be performed when circumstances change. This Position description replaces all previous Position descriptions for this position.

QUALIFICATIONS:

• Has a working knowledge of key indicators, standards, and processes related to EHR systems.
• Possess workflow knowledge.
• Strong understanding of health center operations medical dental, and behavioral health.
• Strong understanding of change management principles.
• Experience with Federally Qualified Health Centers (FQHCs), including regulatory and compliance.
• Experience with EHR software, specifically Epic, is preferred.
• Outstanding verbal and written communication skills including editing, correspondence, and report creation
• High degree of professionalism and strong interpersonal skills.
• Ability to work professionally with all levels of leadership.
• Excellent time-management and organizational skills, with the ability to coordinate multiple tasks, work autonomously, and establish clear timelines, and meet deadlines.
• Excellent administrative skills including being detailed oriented.
• Excellent leadership skills, including adjusting priorities, and establishing positive and professional relationships.
• Technical proficiency, including familiarity with MS Office (Excel/Word/PowerPoint) and web applications.
• Ability to work well independently and in a team environment, generating efficient solutions to issues as they arise.

EDUCATION AND EXPERIENCE:

• Possession of an Associate Degree from an accredited college in a related field preferred.
• Minimum two years Epic experience in similar role, ideally with a health care facility/provider supporting underserved communities.
• Three years of Health IT experience desired.
• EPIC clinical and project management certifications preferred.

ORGANIZATIONAL VALUES:

Service Orientation: Demonstrates a commitment to serving internal and external customers and or patients. Consistentlyseeks ways to improve service delivery and communicates ideas to management as needed.

Communication: Communicates clearly, accurately, and concisely in verbal and written forms. Effectively adjusts communication to specific situations and diverse audiences to ensure information is understood. Work effectively with multi-cultural and economically diverse patients.

Teamwork: Provides meaningful contributions and actively participates in team activities. Works as part of the care team to provide evidence based care, health coaching, self-management tools and proactively addressing the needs of patients and their families.

Quality: Actively participates in identify areas for improvement and establish methods for quality improvement.