** Full Time Customer Service Advisor (09:00 - 17:00) Handsworth**

**Job reference:** 000174

**Location:** Handsworth

**Closing date:** 21/06/2021

**Salary:** Salary: 17,598 rising to 17,994 per annum

**Employment type:** Permanent

**Department:** Retail Operations

**Hours per week:** 35

AddThis Sharing Buttons **Customer Service Advisor Handsworth**

**Salary: 17,598 rising to 17,994 per annum**

**Full-time (Monday Friday, 09:00 17:00, 35 hours)**

**Saturdays (mandatory) approximately 3 per month (09:30 12:30)**

**Saturdays will be given as time in lieu (Full-time)**

**Start Date: Monday 5th July**

***We take staff welfare extremely seriously; we are and will continue to ensure we comply with government guidance during this difficult time**

Here at the West Brom were known for our outstanding customer service. As the first point of contact, our Customer Service Advisors play an essential role by maintaining great relationships with existing and potential customers.

**What youll do:**

Complete transactions for our customers, supporting them with their enquiries.

Engage with our customers, providing information about products and services to suit their needs.

Manage daily administrative tasks efficiently.

**What were looking for:**

Youll need to be proactive in conversations, having the confidence to talk (face-to-face) to our customers about anything and everything, including our products and services.

Youll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so its important to be attentive to detail.

Youll be friendly. Our customers are used to our warm and welcoming service, so its important to be able to build rapport and relationships.

We wholeheartedly believe that our people are our greatest asset, thats why in addition to your salary you will be rewarded with a wide range of other benefits:

Generous annual leave starting at 25 days 8 bank holidays, (pro rata)

Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)

Social club membership dozens of discounts available for a wide variety of family days out and events

Corporate health plan with the option to include family members

Discounted travel cards

West Brom staff car scheme

We are proud of our heritage and absolutely believe that the West Brom is a great place to work. Check out our careers page to find out more about our culture and benefits.

***Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible***

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. the West Brom is a trading name of West Bromwich Building Society.