Our Story:THE WELL is your one-stop shop for wellness. We integrate modern medicine and ancient healing, focusing on whole-person care. Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best. We started THE WELL to help you make wellness part of your every day — whether it’s kicking off a meditation practice or tackling a chronic health condition. Whatever your path may be, we’re here to guide you.

THE WELL New York: Adjacent to Union Square Park and just steps away from Fifth Avenue, THE WELL New York is an integrated wellness center in the heart of New York City. The 13,000-square-foot space brings together modern medicine and ancient healing practices that focus on whole-person health. The brand’s flagship location includes a full-service spa (featuring a steam room, dry and infrared saunas, as well as treatment rooms for bodywork and skin care), a functional medicine practice and health coaching, Chinese medicine and acupuncture, an organic wellness café, yoga and meditation studios, a foot rub and IV therapy lounge and an innovative posture lab. Every detail of THE WELL — thoughtful design, abundant amenities, expert-vetted products, well-sourced ingredients and more — is meant to help you make wellness part of your every day.

Location: 2 East 15th Street, New York, NY 10003

The Role: THE WELL is seeking a Lead Wellness Attendant

If you have a drive for success, a passion for wellness, a strong desire to work in a growing startup and are looking for a new and exciting career opportunity in janitorial services & guest relations, we want to hear from you.

Lead Responsibilities

• Lead, coach and model best practices for the Attendant team
• Lead new hire trainings 
• Assist with finding coverage for departmental call outs and weekly schedule adjustments
• Assist with assigning Team Member zones, based on business needs 
• Assist with departmental weekly supply orders
• Assist with shadowing for potential Wellness Attendant candidates 
• Support and escalate guest complaints promptly and effectively to Manager on Duty
• Conduct detailed walk-through of space and report missing, damaged or sub-standard fixtures and equipment, escalate to Manager on Duty
• Assist with events preparation and team coordination to ensure we are set up for success. 
• Assist in OSHA checklist and audit 
• Lead team meetings, when necessary
• Attend operations meetings, as necessary
• Responsible for inventory counts

• Ensure all areas of the club are clean and organized at all times.
• Responsible for the maintenance of the locker area. Ensures lockers are prepared for member services and that amenities are refilled throughout the day.
• Follows a detailed morning and evening check-list to prepare the club for opening and closing.
• Ensures all linen is ready for members and treatments. 
• Take inventory of all guests supplies on a weekly basis and report to the Manager on Duty.
• Prepares guest service areas for use including but not limited to the cold plunge, infrared, gym and movement studio.
• Day to day responsibility for reporting any equipment malfunctions, or areas of the club that require immediate attention or maintenance.
• Other duties as assigned by management.

• Maintain the highest standard of guest service by following THE WELL SOPs and displaying genuine care and attention to detail.
• Act as an Ambassador for THE WELL at all times.
• Ensure guest confidentiality at all times including data protection and any information provided in confidence by the client.
• Report any guest complaints to the Manager on Duty so that they can be handled promptly and effectively. 

• Follow THE WELL personal hygiene and uniform SOPs
• Always be punctual and prepared in advance of treatments & events.
• Must adhere to all SOPs and attend all training courses as deemed necessary.

• Comprehensive benefits package including Medical, Dental, Vision & Supplemental Voluntary Insurance Plans
• Full Time & Part Time paid time off
• Commuter benefits
• Paid Maternity & Paternity leave
• Perks, gym & multiple service discounts
• Support Circles, Professional Development Workshops, & Employee Assistance Program