• Perform all treatments at an exceptional standard, as per protocols and standards taught in training, whilst tailoring to the members specific needs.
• Carry out an in-depth consultation with each member prior to treatment, ensuring medical history and concerns are identified.
• Protect the member and guest experience by moving quietly around the treatment room and in corridors.
• Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the club standards.
• Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Manager on Duty.

Guest Relations

• Maintain the highest standard of guest service by following THE WELL's protocols and displaying genuine care and attention to detail.
• Consistently record member preferences, accurately updating guest profiles and communicating any relevant information to other practitioners across all modalities.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Report any member complaints to the Manager on Duty so that they can be handled promptly and effectively.

Health and Safety

• Perform all treatments in a professional, hygienic and safe manner for all members, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilization, and hygiene of all equipment, products and linens in the treatment and preparation areas, following THE WELL's protocols.
• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
• Act responsibly at all times in relation to personal safety along with the safety of colleagues and members of the club.
• Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities.

General Standards