About The Villages Health

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 700 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown. 

Starting at $16.25/hour & up with SIGN ON bonus! 

Our Full-Time Benefits

Medical, Dental & Vision Insurance | HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more!

Responsibilities:

• Be a champion for The Villages Health brand, care model, care centers, services, clinicians and the patient experience.
• Represent our core values of quality, teamwork, innovation, passion, service and stewardship to patients and co-workers.
• Provide superior patient service and support and care with a friendly, positive attitude.
• Answer important patient questions and/or determine the best next steps and resources to serve their needs. 
• Send detailed messages to clinical and clerical staff in the Care Center and follow best practices for collaborating and servicing patient needs.
• Track and report all call inquiries in the EMR by logging a patient case of all patient interactions.
• Report the outcome of the call using wrap up codes.
• Meet performance goals and SLAs for call volume, length of call, answered calls, and more.
• Meet specific quality measures for patient service and call resolution.
• Adhere to compliance and HIPPA regulations.
• Knowledgeable in software used in the call center such as Athena, Radix, Counsel Ear, etc.

Education/Experience Requirements:

• High school diploma
• 1 years customer/patient service experience
• Experience in a medical office or high-volume call center
• Experience with call center or EMR software
• Passion for providing superior patient service
• Preferred: Associate’s degree 
• Preferred: Bilingual/Spanish Speaking

Location - Join our Patient Support Center team located at the Spanish Springs administrative offices - Main Street, The Villages, FL 32159

Salary: $16.25 - $18.09

Salary is commensurate with experience.

Questions? Contact us at recruitment@thevillageshealth.com