Starting salary is $65,000 - commensurate with experience

JOB SUMMARY

Provides leadership, quality assurance management and coordination of program services. Cultivates a culture of collaboration and innovation for the organization through collaborations within and outside The Village. Creates sustainable next steps for programs.

KEY RESPONSIBILITIES

• Leads and partners in creating multiple Village programs to ensure integration of services, development of system of support and expansion of system of care.
• Engages in data driven decision making, management, quality improvement and planning; Integrates and creates efficiencies within and outside organizations; Creates reports that support the continuous improvement of services and ensures high quality in databases.
• Works with leadership and all stakeholders to position services effectively.
• Collaboratively develops and monitors work plans and work agreements to meet programmatic goals and objectives, as well as tracks activities and outcomes with different stakeholders.
• Ensures and maintains continuous communication.
• Leads or contributes to writing funder reports, grant applications and agency policies & protocols.
• Facilitates inter-agency meetings and provide training and education both internally and externally.
• Manages the processes and protocols for new referrals.
• Responsible for the onboarding and orientation to agency and program for new staff.
• Monitors staff performance, including completion of all requisite documentation standards and ensuring corrective action if needed.
• Partners and works as a team member with other clinical, community and administrative staff to respond to client and programmatic needs, as well as to identify and develop approaches to address clients’ unmet needs or service gaps.
• Contributes to agency organizational life by participating in agency wide task forces, committees, or problem-solving teams as appropriate.
• Contributes to agency visibility and development of community linkages by representing the Village in community groups or committees as requested.

EDUCATION

• Master’s in social work, non-profit management, social services/human services, public policy, child and family development or other related fields required.

EXPERIENCE

• Must have five or more years of experience with managing human service programs that support populations served by the Village.
• Ability to interact effectively with diverse groups, such as government, organizational and faith community leaders and members.
• Demonstrated knowledge of the Greater Hartford community, including its’ institutions and the municipality.
• Understanding of budgets and financial reports and strong organizational and writing skills required.
• Possess solid general computer skills, including ability to work in a Microsoft environment. Proficient with word processing and spreadsheet applications. Familiarity with specific applications used by the Village a plus.
• Commitment to cultural diversity and demonstration of service effectiveness.
• Familiarity, sensitivity, and/or experience working with diverse populations a plus.
• Must be patient, empathic, and show good judgment in pressured situations.
• Bilingual/bicultural skills preferred.
• Physically able to perform the essential functions of the position, with or without reasonable accommodations, including ability to travel to various sites throughout greater Hartford.
• Flexible schedule required.

From: The Village For Families & Children