JOB DESCRIPTION

JOB TITLE:BREAKFAST ATTENDANT

USUAL TIME OF WORK SHIFT: Varies with facility needs. Some full-time positions and some part-time positions.

BREAKS: Two breaks, and one ½ hour lunch.

OVERTIME: As required.

MACHINES USED: Soda fountain dispensing machine, commercial coffee maker, dishwashing machine, ice machine, vacuum cleaner.

TOOLS USED: Kitchen utensils, various containers, (max. cap. 28 gal.), scrubbers, cleaning brushes & related tools. Mops, brooms, cleaning items.

ASSISTIVE DEVICES: Utility carts, pushcarts, 2-3 step stools.

SAFETY CLOTHING/EQUIPMENT: Uniform consisting of dress slacks, long sleeve blouse or shirt; Non-slip shoes, utility gloves

SKILLS & ABILITIES REQUIRED: Speak, read, write, and understand the primary language(s) used in the workplace. Basic computer experience.

DESCRIPTION OF WORKPLACE/WORKSTATION:

The work takes place at a variety of locations at a hotel banquet or conference rooms, restaurant, kitchen serving and dishwashing areas. The surfaces at the locations are level, cement, tiled, carpeted, or wood. Cooking areas are equipped with anti-slip floor mats. Most of the work locations are both well-lit and ventilated. The Breakfast Attendant may be exposed for limited periods of time to high and low temperatures when using the walk-in freezer/refrigerator, and while adjacent to grills, ovens, etc.

DESCRIPTION OF JOB TASKS/PURPOSE:

The Breakfast Attendant’s primary responsibility is to assist Waitresses and other staff by cleaning tables, removing dirty dishes, and keeping serving areas clean, orderly and stocked with supplies. He/She ensures that the coffee maker, creamers and soda dispenser are full, and that tables are clean and set up per service needs. The Breakfast Attendant changes the dinner to breakfast service, supports other servers by ensuring that serving areas are prepared and clear of any dirty or used items. He/She seats guests, takes food & beverage orders, “runs food” (serves) to customers, answers food menu questions, ensures good customer service at all times, collects and processes payment, and closes out and balances cash register at end of day. The Breakfast Attendant collects dishes, performs general clean–up of customer and adjacent areas. He/She may perform other duties as assigned.

On a typical day, the Breakfast Attendant performs the following duties:

1. Logs in at the beginning of the shift.

2. Ensures that beverage dispensers (coffee maker, creamer, soda dispenser), are full and in good working order. Reviews day’s activities and other priorities for the day.

3. Makes sure that the serving tables are clean and set up per company policy.

4. Supports other servers by clearing dirty dishes and utensils in “bath tubs” (28 gal cap. trays), and places tubs on pushcarts to bus away used dishes, cutlery, and utensils or other items.

5. Seats guests, answers any questions pertaining to menu items, takes order and serves guests.

6. Cleans up general work area and surrounding areas.

7. Changes table service from breakfast to dinner needs and vice versa.

8. Helps Servers “run food” to customers, and provides special request per customer needs.

9. Maintains tables, beverage counters, and other customer areas in a clean and orderly manner.

10. Sweeps, mops, and maintains server areas.

11. Closes out register at end of day. May perform other duties as assigned.

• Cash and credit card handling experience a must
• Experience working in food service is preferred but not required
• Excellent customer service skills with a strong guest-focused mentality
• Outstanding time management and organizational skills
• Excellent communication and skills for working with guests and other team members
• Being a morning person, upbeat, ready to take on the day