Overview:
Every day, The US Oncology Network (The Network) helps approximately 2,400 independent providers deliver value-based, integrated care to patients - close to home. Through The Network, these independent doctors come together to form a community of shared expertise and resources dedicated to advancing local cancer care and to delivering better patient outcomes. The Network provides practices with access to coordinated resources, best business practices, and the experience, infrastructure, and support of McKesson Corporation . This collaboration allows the providers in The Network to focus on the health of their patients, while McKesson focuses on the health of their practices. The Network is committed to the success of independent practices, everywhere.
Nashville Oncology Associates, a member of The Network, offers comprehensive oncology services using advanced diagnostic methods, therapeutic options, and leading-edge treatments. The providers at Nashville Oncology Associates are known for their excellence in oncology practice. By creating and nurturing an atmosphere of trust and compassion, the practice always puts the patient first.
The team at Nashville Oncology Associates is seeking a triage nurse who has experience working in Oncology/Hematology. The ideal candidate preferably holds a current OCN but it is not required. This position is on-site in Nashville, TN at the midtown building next to Ascension St. Thomas Hospital.
Responsibilities:
A telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patient's medical record. The telephone triage nurse will accurately identify patients with high risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and/or within the clinic. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board. Must recognize physical, psychological, and spiritual aspects of care and participates in company-wide quality initiatives. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Key Responsibilities

• Addresses patient calls, portal messages and emails in a timely manner.
• Asks appropriate open-ended questions as well as utilizing computerized algorithms/pathways to assist in the assessment of patient's symptoms and side effect management and documents interventions.
• Manages a wide range of symptoms.
• Assesses urgency of patient symptoms/side effects and addresses them appropriately.
• Aggressively manage symptoms to prevent unnecessary emergency department and hospital utilization.
• If emergency care is needed collaborated with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standard orders or practice protocols.
• Collaborates with providers if the patient can be seen in an outpatient clinic setting for their symptoms.
• Documents all conversations with patients to maintain a comprehensive medical record.
• Provides clear instructions and education to the patients via the telephone and other duties as assigned.

Qualifications:
Minimum Job Qualifications (Knowledge, Skills, & Abilities):
Education/Training - Graduate from an accredited program for professional nursing education, BSN preferred.
RN state license and current registration with the State Board of Nursing in practicing state.
Current Basic Life Support (BLS) certification.
Must maintain continuing education requirements.
OCN preferred
Business Experience - 3-5 years nursing experience including at least one year in oncology preferred.
Specialized Knowledge/Skills - Oncology certification preferred.
Working Conditions: Environment (Office, warehouse, etc.) -
Traditional office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to the risk of blood borne pathogens, carcinogenic drugs and other conditions common to a clinic environment.
Physical Requirements (Lifting, standing, etc.) - Large percent of time performing computer-based work is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.