About us

The Urology Center, P.C. is a privately owned Urology practice. We have one location in Columbus and two locations in the Omaha Metropolitan area.

Four Days During the Work Week

7:30am-4:00pm Tuesday-Friday

**No weekends with paid holidays off**

Title: Front Desk Receptionist – OSHA II

Reports To: Front Office Manager

Department: Front Office- Columbus

This position requires the individual to meet and greet patients, enter demographic information including insurance, collect copayments, schedule follow up visits, tests, and procedures. The position also requires the individual to collaborate with outreach clinic teams to coordinate schedules and ensure timely documentation and billing. The qualified candidate will exhibit exceptional customer service skills and thrive in a dynamic team-based environment.

GENERAL QUALIFICATIONS:

• Friendly, people oriented
• Good communication skills
• Comfortable with medical software and technology
• Able to adapt and alter role based on patient and practice need
• Work cooperatively with co-workers as a team to ensure that front desk responsibilities are completed.

SPECIFIC DUTIES:

• Greet patients as they enter in a warm, friendly, professional manner.
• Update patient demographic and insurance information in the EHR (Electronic Health Record)
• Ensure patient has proper completion of required forms and documentation
• Coordinate proper documents in preparation for upcoming clinics.
• Comprehend and be able to apply appropriate payer data into the EHR
• Schedule patients for outpatient diagnostic procedures.
• Assemble patient information in order to prepare for scheduling of procedures.
• Register patients for patient portal access
• Register specimens and transport to lab counter.
• Answer, direct, and screen incoming calls taking complete and accurate phone messages when necessary.
• Take telephone messages electronically via EHR and deliver as appropriate per guidelines.
• Schedule patients for follow-up office visits via EHR per scheduling guidelines.
• Schedule ancillary tests and procedures via EHR per guidelines.
• Schedule surgical procedures, coordinating with facility per physician order.
• Collaborate with outreach clinic teams to enter provider schedules into the EMR, upload medical documents, and ensure all necessary documentation is available to ensure quality patient care.
• Ensure outreach clinic billing and coding data is provided to TUC billing Department within 3 days of scheduled Coordinate outreach clinic processes to ensure timely billing of patient encounters.
• Determine and collect co-pays at the time of patient encounter.
• Assist with other duties as assigned by supervisor, administrator, or physician.
• Perform all duties in a cooperative, professional, and timely manner.

Required Competencies:

1. Minimum 2 years of medical scheduling experience

2. High school diploma or GED equivalent

3. Minimum 2 years’ experience in customer service

Preferred Competencies:

1. Prior experience working in a Urology Medical Office role

2. Associates or bachelor’s degree

Physical Requirements:

1. Prolonged periods of bending, standing, and walking with occasional periods of balancing, climbing, crouching, kneeling, sitting, and stooping.

2. Ability to independently lift up to 50 pounds and push/pull up to 50 pounds.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Urology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 1 year (Required)
• Medical scheduling: 1 year (Preferred)

Work Location: In person