JOB DESCRIPTION

Job Title: Customer Service Representative /Manager

Location: 501 S College St Charlotte NC

SUMMARY: To ensure a customer intimate experience with each customer by providing efficient and effective service to meet and exceed expectation of The UPS Store.

ESSENTIAL DUTIES AND RESPONSIBILITIES TO INCLUDE THE FOLLOWING:

(Other duties may be assigned)

- Smile. Greet customers and determine how to exceed their expectations.
- Meet with clients and accommodate design needs to their request or ideas.
- Ability to brainstorm and create design ideas for customers.
- Demonstrate attention to detail and time management skills
- Operate copiers, fax machines, binding equipment and al other office machines, in a safe, efficient and productive manner. Help customers operate copiers and computers.
- Receive, sort and place mail in mailbox modules accurately
- Record all sales transactions on Point of Sale System (POS) and accurately process cash, check, money order and credit card transactions.
- Pack contents for shipping using established procedures and products.
- Operate iShip and all other software for shipping.
- Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing iShip software, generating labels and retrieving from customers vehicle when requested.
- Write documents for traces and shipping claims.
- Witness documents for customers where applicable.
- Become a notary and notarize customer documents when appropriate and according to the requirements as specified for the State of North Carolina
- Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product; informing appropriate personnel of inventory levels for re- ordering supplies; being informed of product specifics (i.e., warranties, durability claims, pricing, etc.)
- Close out register to include: reconciliation of cash, checks, money orders, credit cards and all other transactions accurately and in accordance with Company policy and procedure.
- General housekeeping duties

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

- 1-2 years of experience or two-year degree in graphic design or related field.
- Experience with Adobe Creative Suite and Microsoft Office.

Language Skills:

Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers, in person and over the phone.

Other Skills and Abilities:

- Ability to lift 50lbs. Regularly
- Ability to stand for extended periods of time.
- Must be able to multi task and be a self-starter
- Manual hand dexterity required to operate cash register, clean paper jams from copiers and fills out customer paper work.
- Passionate, high energy and outgoing personality
- Ability to problem solve and think critically through challenging scenarios

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Charlotte, NC 28202: Relocate before starting work (Required)

Work Location: In person