SUMMARY:

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.

The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

If you have a passion for sales, enjoy working with customers, and have experience in technical or electronics sales, we want to hear from you! Apply now to join our team of dedicated professionals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Smile. Greet customers and present world-class customer service
• Provide exceptional customer service and assist customers with their inquiries and purchases
• Receive and process packages for courier shipping, including lifting and weighing packages on shipping scales, accessing Manifesting software, generating labels and retrieving from customer's vehicle when requested.
• Provide exceptional customer service and assist customers with their inquiries and purchases
• Process corporate account program returns (i.e., AMAZON, AT&T/DIRECT TV, XFINITY, etc.)
• Assist in communicating with customers concerning package tracking, late delivery and damage claims.
• Receive, sort and place mail in mailbox modules accurately.
• Record all sales transactions on POS and accurately process cash and credit card transactions.
• Pack contents for shipping using established procedures and products.
• Print customers shipping labels and other documents from email.
• Assist in merchandising the center, including stocking shelves with product, ensuring a clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies, being informed of product specifics (i.e., warranties, durability claims, pricing, etc.)
• Close out of POS to include reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with Company policy and procedure.
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines.
• Meet or exceed sales goals and targets
• General housekeeping duties.
• Other duties may be assigned.

QUALIFICATION REQUIREMENTS:

• High school diploma or GED
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50 pounds
• Available to work in the weekend
• Willingness to become a notary
• Strong time management and organizational skills
• Ability to work well in a team environment
• Customer-focused with a positive attitude
• Ability to multitask and handle multiple customers simultaneously

Education and/or Experience:

• 1-2 years customer service experience in a retail environment. Computer experience highly desirable.

Language Skills:

• Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

Other Skills and Abilities:

• Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers

Job Type: Part-time

Pay: $10.00 - $11.00 per hour

Expected hours: 20 – 35 per week

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Crosby, TX 77532 (Preferred)

Work Location: In person