We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

*** Applicants must complete the Virtual Interview to be considered. ***

Responsibilities

• Greet and direct customers
• Answer customers’ questions about specific products/services
• Cross-sell product
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager

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• Continuously practices good listening skills with customers, UPS Store team members, and leadership

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• Maintains a clean, organized, and safe working environment
• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• May open and/or close the store and perform end-of-day accounting, etc.
• Performs other duties as assigned
• UPS STORE EXPERIENCE WILL BE PREFERRABLE.

Skills

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Familiarity with consumer behavior principles
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• * Prior UPS Store/print center experience preferred

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• At least 1 year of Retail/customer service experience required
• Strong computer skills, including Microsoft Office and Adobe Suites
• High school diploma or GED required
• Good communication and people skills
• Able to cross sell and up sell products and services
• Excellent spatial relations, as relates to packing skills
• Outstanding phone skills

• Strong verbal and written communication skills, including spelling and math and penmanship
• Prompt, reliable, and responsible
• Able to lift 40 pounds
• Sunday : 12-5
• Monday - Friday : 8-7
• Saturday : 9-5

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• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40 pounds
• BENEFITS
• Medical, dental, vision and pet insurances offered through Group plan at your expense
• 401(K) plan offered after 6 months, self contributing
• Uniform Shirts Provided, Other Apparel to be your responsibility in accordance with company guidelines

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• Employee discount

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Weekends as needed

Work Location: In person