The retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe work environment
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Prioritizes and optimizes the work load to streamline the production flow
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used service

Qualifications

• High school diploma or GED required
• Retail/Customer service experience
• Good communication and people skills
• Able to cross sell and up sell products and services
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40 pounds
• Non-smoking environment
• Willing and able to work 25 to 40 hours per week for a 6-day work week
• Able to work and complete tasks independently in a quick turn environment
• Good project and time management skills
• Must demonstrate extreme attention to detail in design work
• Available to work Monday - Saturday
• Ability to pass Federal Background check

Benefits

• Flexible Work Hours
• Formal Ongoing and Training Program
• Store Uniform Provided
• Advancement Opportunities

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Weekly day range:

• Weekends as needed

Experience:

• Retail sales: 1 year (Required)
• Basic math: 1 year (Required)
• Cashiering: 1 year (Required)
• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person