Qualifications

• High school or equivalent (Preferred)
• Customer Service: 1 year (Preferred)

Full Job Description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe working environment
• Follow and understand quality guidelines
• Will be able to work 20 - 30 hours per week for a 7-day work week
• Excellent attendance record
• Processing and packing of customer merchandise for shipping.
• Production, coordination, quality review and completion of customer print jobs.

Completion of all Web Based Training and On The Job Training on store and The UPS Store procedures and policies.

Qualifications

• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Neat, clean, and professional appearance
• Detail oriented, organized, and able to multitask
• Able to lift 50 pounds unassisted
• Able to work and complete tasks independently in a quick turn environment
• Understands the benefits of and focused on upselling and cross selling
• Verifiable attendance record

Benefits

• Uniforms Provided
• Employee Discounts
• Continuing training program
• UPS Cell Phone discount after 3 months

'
Work Remotely

• No

Job Type: Part-time
Part-time hours: 25 per week

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person

Expected Start Date: 09/13/2021