Job Summary

To manage and be responsible for the successful operation of The UPS Store in accordance with all Operational Standards and Requirements of The UPS Store, Inc. Includes direct supervision of The UPS Store Sales Associates.

Responsibilities and Duties

-Effectively manage all areas of operations including product sales, pack and ship, ordering, daily open and close activities, bank deposits, training, customer and vendor relationships, print production, print and freight price quotes, compliance audits, claims, end of month reporting, house account billing and other duties as assigned.

-Supervise, motivate and develop Sales Associates, focusing on excellent customer service, operational excellence and team building.

-Ensure that each center is fully staffed with a competent team that accomplishes assigned tasks in a timely and accurate manner.

-Pro-actively handles customer complaints and assist customers with problems to resolution.

-Ensure compliance in the areas of Operational Standards and Requirements and Operational Excellence Results, as required in Quarterly Compliance audits.

-Assist and communicate with Franchisee regarding all areas of center operations.

-Provide excellent customer service in an over the counter retail environment.

-Process customer shipments via UPS computer systems.

-Pack customer packages utilizing UPS packaging guidelines and materials.

-Accurately perform daily opening and/or close out procedures in accordance with company policy and procedure.

-Assist customers with copy, print, notary, fax, fingerprinting and all other services.

-Perform various printing production projects using common software applications. (e.g., Microsoft Word, Excel, Publisher, Adobe Photoshop, Acrobat, Illustrator)

-Maintain a high level of sanitation, orderliness and professionalism throughout the center through the utilization of leadership by example.

Qualifications and Skills

QUALIFICATION REQUIREMENTS:

-High school diploma; some college or degree highly preferred.

- 5 years progressive retail management experience. Good knowledge of Microsoft Office programs.

-Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

-Ability to communicate effectively in oral and written (e.g., email) form.

-Excellent customer service skills.-Excellent typing and computer skills.

-Excellent quantitative aptitude — ability to work a cash register and reconcile at end of day.

-Ability to lift 50 lbs regularly. Ability to stand for extended periods of time.

-Carry out Sales Associates supervisory duties in accordance with federal / state law and company policy.

Job Type: Full-time

Pay: $47,500.00 - $50,000.00 per year

Benefits:

• Paid time off

Experience level:

• 7 years

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you able to meet the attendance requirements of the job? (Availability M-F 8:30am-6:30pm; Sat 9am-5:30pm; Sun 10am-3:30pm

Education:

• High school or equivalent (Preferred)

Experience:

• Retail management: 7 years (Required)

Work Location: In person