Ready for a fast-paced, fun role at one of the top-performing The UPS Stores in the state? This is your opportunity to start a career with The UPS Store, the nation’s largest franchisor of business and postal services. The Sales and Customer Service Associate role is the perfect position for candidates with retail sales experience, outstanding customer service skills and a willingness to work hard. Print experience a plus. Competitive wage, incentives and growth opportunities - grow your career with the Store!

Apply through Indeed or email resume to jvstore1750@gmail.com

Summary

Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

Responsibilities

· Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.

· Deliver exceptional customer service through customer engagement and quality product delivery.

· Be knowledgeable of products and services offered and properly promote them to customers.

· Identify customer needs and offer additional services which could benefit them.

· Receive, sort and place mail in mailboxes accurately.

· Record all sales transactions completely and accurately in Point of Sale system.

· Pack contents for shipping using established procedures and products.

· Receive and prepare documents for printing.

· Operate all other software packages.

· Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.

· Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.

· Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.

· Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.

· General housekeeping duties.

· Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• 6 months – 2 years customer service and sales experience in a retail environment.
• Point of Sale (“POS”) and computer experience highly desirable.
• Ability to learn new software highly desirable.

Language Skills:

• Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
• Excellent verbal and written communication skills.

Other Skills and Abilities:

Ability to lift 50 lbs regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers and binding machinery, packaging tools, and complete customer paperwork

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Flexible schedule

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person