About our Center: Our center is a locally owned franchise, part of The UPS Store Inc network. The UPS Store Inc network has over 5,100 independently owned locations in the US, providing convenient and value-added business services to our customers. Our center has been located in Buffalo Grove for over 25 years. We strive for high customer service, a friendly atmosphere, and being quick on our feet. Our center offers a variety of shipping, packaging, printing, freight, postal, and business services to our clients.

About the job: The Part-Time/Full-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous 2 years retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. This position is also great for a retired person or high school/college student.

RESPONSIBILITIES
-Delivers outstanding customer service to walk-in customers and telephone inquiries

-Continuously practices good listening skills with customers, UPS Store team members, and leadership

-Takes ownership of the customer's shipping needs and offers viable solutions

-Takes action to learn all product and service offerings, alternative solutions, and industry trends

-Ability to multi-task through out the day

-Process UPS, and USPS packages through our shipping program

-Pack all customer items according to UPS Rules

-Sort mail and packages for mailbox customers

-Process amazon returns and package properly

-Operates all equipment, software, and devices in an expert fashion and is willing to teach others
-Maintains a clean and safe working environment

-Other duties and tasks as assigned

QUALIFICATIONS

Retail/customer service experience

Good communication and people skills

Strong computer skills

Outstanding phone skills

Prompt, reliable, and responsible

Reliable transportation to and from work

Able to lift 50 pounds

Must do well in highly active situations

Able to stand for long periods of time

Willing and able to work up to 15-40 hours per week and ability to work solo

Some weekends required

Other duties and tasks as assigned

Benefits offered:

Paid training

Uniform shirts and nametag provided

Discount on shipping, packing, mailbox and printing services

Flexible schedule

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person