9 Technology Support Specialist II Jobs in San Antonio, TX
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
The University of Texas at San Antonio is Hiring a Technology Support Specialist II Near San Antonio, TX
Technology Support Specialist II
Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 11954
Full/Part Time: Full Time
Org Marketing Statement
The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 34,300 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.
Posting End Date: Applications will be accepted through 11:59 PM CDT on 5/28/2024. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.
Salary Range: up to $52,316/Annualized, commensurate with education, experience and qualifications.
Hours: 40 hours per week, non-exempt.
Required Application Materials:
- Resume is required.
- Cover Letter is preferred.
Job Summary
Function: To provide dedicated customer-centric delivery of IT services, timely break-fix, and service request fulfillment, and skillfully represent UTS in all customer service interactions.
Scope: Serve as a tier II support role within the UTS Client Experience Services team, providing hardware/software support and technical skills required for the troubleshooting, operations, and optimization of digital computing and communications equipment.
Core Responsibilities
- Provides advanced technical support in the operation, troubleshooting, and general function of faculty, staff, and student computing technologies. Examples include computer desktops, laptops, mobile devices and associated peripherals, printers, web conference equipment, etc.
- Functions as a second-tier technical support member of the Client Experience Services team. Provides technical customer support, both in person and via remote channels such as phone, email, chat, and web conference technologies.
- Responsible for workstation hardware and software troubleshooting and repairs, imaging, data backup, and operating system recovery.
- Serves as point-of-contact for high-priority / high-visibility escalated incidents and customer requests as requested.
- Provides leadership and training to lower-level staff. Assists management with operational responsibilities as directed.
- Consults with vendors, and coordinates with stakeholders and management as necessary to facilitate implementation, updates, and support of software and hardware computer or network systems, software, and services.
- Provides training for UTSA-supported technology solutions. Creates, reviews, and updates knowledge articles, internal workflow documentation, and end-user instruction to aid in the best use of these technologies.
- Assists in the development and coordination of unit policies, procedures, and workgroup performance goals. Generates and monitors reports to review consistency.
- Maintains on-call emergency support evenings and weekends (rotational).
- Administers network and active directory accounts and permissions.
- Administers specific UTS-supported applications.
- Performs other duties as assigned.
- Associate's degree in computing technology-related field.
- Relevant work experience will substitute for education on a year-for-year basis.
- Two (2) years of experience relating to network communication/computer system hardware and software.
- Demonstrated independent decision-making and problem-solving ability.
- Excellent verbal and written communication skills.
- Bachelor's degree in a computing technology-related field.
- Certification in one of the following: A , MSCA, ITIL Foundation, HDI certification.
- Certification required in one of the following: Microsoft/Apple/CompTIA/HDI/ITIL.
- Two (2) years of experience in technical customer support in a higher-education environment.
- ServiceNow experience.
- UTSA is a tobacco free campus.
- This is a security sensitive position. Employment is contingent upon a successful background check.
- Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
Working Environment:
- Office environment.
- Ability to travel to and from meetings, training sessions, or other business-related events.
- Occasional after-hours and weekend work or overtime may be required.
- Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.
- Ability to crawl under desks/furniture for inspection of cables and troubleshooting purposes.
- Exerts up to 10 lbs. of force occasionally.
Equal Employment Opportunity
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.
To view the full job posting and apply for this position, go to https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/UTZ_CG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=11954&PostingSeq=1
jeid-b6abc2e8a3a30f458bda470f44a9da09
Job Summary
Full Time
Colleges & Universities
$67k-83k (estimate)
05/25/2024
06/02/2024
utsa.edu
SAN ANTONIO, TX
1,000 - 3,000
1969
Private
PEDRO REYES
$200M - $500M
Colleges & Universities
Related Companies
About The University of Texas at San Antonio
UTSA provides degree programs in undergraduate and postgraduate programs.
The job skills required for Technology Support Specialist II include Technical Support, Troubleshooting, Customer Service, Problem Solving, Operating System, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technology Support Specialist II positions, which can be used as a reference in future career path planning. As a Technology Support Specialist II, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist II. You can explore the career advancement for a Technology Support Specialist II below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
