Description

The Opportunity:

The Trustees is seeking friendly, patient, and attentive rangers to work at Long Point Wildlife Refuge in West Tisbury. Rangers/Gatehouse Attendants will facilitate parking lot traffic control/closures, enforce beach rules/regulations, and assist with daily operations and maintenance of property and trail systems. Applicants must possess good interpersonal skills and experience in customer service. 

In This Role You Will: 

• Greet visitors in a welcoming manner, while wearing a Trustees uniform at all times. 

• Answer questions about The Trustees and the history and ecology of the properties. 

• Patrol property bounds prior to opening and prepare beach equipment for day operations. 

• Patrol property bounds throughout the shift and before night closing and secure all beach equipment for the night. 

• Educate visitors about The Trustees mission and encourage them to become active members; direct visitors to membership brochures, distribute flyers to the public, and on bulletin boards. 

• Enforce rules and regulations; exercise confidence and calm demeanor and be articulate when confronted by uncooperative visitors and when handling emergencies. 

• Handle phone inquiries to provide accurate information on directions, hours of operation, fees, etc. 

• Process waiver forms and payments for kayak/paddleboard rentals. Assist with the daily set-up/breakdown of the rental station.

• Collect admission and/or program fees and sell memberships and permits. 

• Keep an accurate count of visiting vehicles at properties. 

• Assist and/or manage traffic, parking logistics and closures. 

• Implement basic first aid and emergency response protocols when required. 

• Help maintain clean facilities, parking locations, and other areas as needed. 

• Report safety concerns, incidents, and maintenance needs. 

• Effectively and professionally manage visitor complaints. Accurately report incidents according to Trustees policy. 

• Perform basic maintenance and safe operation of all vehicles, including 4 wheel drive ATV’s, Side-by-sides, and trucks. 

• Conduct all activities in compliance with all safety guidelines. 

• Assist with property maintenance, endangered species and habitat conservation as needed. 

• Other duties as assigned with or without accommodation. 

Qualifications

Qualifications: 

• A genuine commitment to the values and mission represented by The Trustees. 
• Excellent visitor contact/customer service skills. 
• Ability to work with or without supervision, and as a member of a team. 
• Excellent communication skills (verbal and written). 
• Sound computer skills (MS Office programs). 
• Ability to drive 4WD vehicles; experience with the operation of power tools is preferred. 
• CPR & First Aid certification (highly desirable) 

Other Requirements: 

• Valid driver’s license and satisfactory driving record required for driving Trustees vehicles; must be 18 to operate vehicles. 
• Satisfactory criminal background check (CORI). 
• Ability to work in outside all weather conditions including heat and rain. 
• Ability to lift 50 lbs. and perform physically demanding work. 
• Flexibility to work nights and weekends required. 

Compensation and Benefits: 

This is a seasonal position, paid $17 - $19 hourly, and is expected to begin in June and end by October. 

About The Trustees 

The Trustees is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. Today, the places we care about are going fast, and the forces undermining them, including climate change, are moving faster.Our passion is to protect and share with everyone the irreplaceable natural and cultural treasures under our care.We are funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households. 

In addition to being an Equal Opportunity Employer, The Trustees aims to create a thriving, inclusive workplace that values each member of its team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission. 

The Trustees is a signer of the Boston Women’s Workforce Council and a Member of the Boston College Center for Work and Family. 

We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.