JOB SUMMARY
Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness) philosophy and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order to support the needs of the business.
DUTIES AND RESPONSIBILITIES
Major Areas of Responsibility:
Customer Experience

• Role models REACH principles with internal / external customers
• Supports a positive store culture and embodies all aspects of a Green Culture Pulse
• Promotes TJX Rewards credit and loyalty programs during customer interactions
• Supports and responds to all Front End coverage needs
• Supports and responds to all Dressing Room and Jewelry needs

Human Resources

• Upholds a culture of honesty, integrity, and respect
• Communicates accurately and effectively with management and Associates
• Accepts ongoing recognition and constructive feedback
• Adheres to all labor laws and Associate meal and break period policies

Store Operations

• Maintains all organizational, cleanliness, and recovery standards for the sales floor and

participates in the maintenance/cleanliness of the entire store, e.g. Single Queue, Associate
Lounge, backroom and facilities

• Maintains all floor care cleanliness standards including the maintenance and operation of the scrubber and buffer
• Processes and prepares merchandise for the sales floor following Door to Floor and Working

Smart principles

• Adheres to all Front End policy and procedures including the ringing sequence and all operational controls (RIL, Voids, Refunds, etc.)
• Balances register draws and or cash office as required
• Ensures 'go backs' are properly tagged/hung and promptly returned to the sales floor

Merchandising

• Maintains and upholds merchandising philosophy
• Adheres and upholds all merchandise and signage standards
• Partners with Merchandise Coordinator on the creation and maintenance of compelling features, flexing the sales floor as needed
• Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines
• Initiates and participates in store recovery as needed throughout the day

Loss Prevention & Safety

• Supports and participates in store shrink reduction goals and programs
• Adheres to all operational and loss prevention controls in accordance with company guidelines and policies
• Properly handles damages, no tickets, and mismates
• Identifies and communicates alert signals and potential safety issues immediately to

management/loss prevention to ensure a risk-free environment

• Does not engage in the pursuit of or apprehension of shoplifters

JOB KNOWLEDGE
-Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in
Accounting, Law Degree).
-Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages).
-Excellent customer service skills
-Strong organizational skills with an attention to detail
-Capable of handling multiple tasks at one time
-Ability to respond appropriately to changes in direction or unexpected situations
-Team player, working effectively with peers and supervisors to accomplish tasks
-Strong communication skills; verbal and written. Listens and responds appropriately
-Available to work flexible schedule to support business needs
-Minimum experience required to perform this job.
-Retail or customer experience preferred

Job Type: Part-time

Pay: $15.00 - $15.50 per hour

Expected hours: 20 – 29 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person