We are hiring a Client Intake Specialist for a remote position to join our growing teams! The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services.

We believe our Core Values embody the culture of our organization : Trust, Integrity, Results, Quality, Community, and Inclusivity.

The Client Intake Specialist is expected to perform a variety of duties working with staff throughout the agency. This role will provide superior client service through effectively handling inbound calls received in the call center, and efficiently conducting intake screenings.

Pay : $25.00 per hour

Essential Job Functions include but not limited to :

• Maintains an unrelenting focus on providing an excellent client experience
• Manage a large quantity of inbound and outbound calls in a timely, friendly, and professional manner.
• Investigates the needs of the caller to appropriately transfer the caller, if necessary
• Provides service information by correctly answering questions answering question
• If an issue requires escalation, professionally refer complaints to the appropriate supervisor
• Conduct initial intake screenings to assess goodness of fit for new referrals
• Utilize the decision tree to determine if further screening from clinical staff is required
• Partner with department teams to develop resources for our clients
• Ensure that the client feels understood with any request or issue by recapping the message received
• Communicate what steps will be taken, by who, and when
• Establish themselves as a customer advocate who will help them with any follow up needs

Position Location : Remote Required Qualifications :

• Highly proficient in Spanish
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.
• Ability to thrive in a fast-paced environment is essential
• Ability to work independently, self-directed and highly organized

Education / Certifications Required :

High school diploma, general education degree, or equivalent

Beneficial Experience :

Previous referrals or customer service / call center experience

The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together.

We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization.

If you believe every day is an opportunity to make a difference, we would like to meet you!

Last updated : 2024-05-23