2 Workstation Support Specialist Jobs in UNKNOWN, OK
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Workstation Support Specialist
$55k-71k (estimate)
Full Time
2 Months Ago
The State of Oklahoma is Hiring a Workstation Support Specialist Near UNKNOWN, OK
Job Posting Title
Workstation Support Specialist Agency
220 DISTRICT ATTORNEYS COUNCIL Supervisory Organization
DAC District 28 Job Posting End Date (Continuous if Blank)
March 15, 2024 Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time Job Type
Regular Compensation
Job Description
Position: Workstation Support Specialist
Division/Department: Information Technology Division
Salary Range: $38,000-43,000
Location: DAC/Oklahoma City
Reports to: Director, IT
Type of position: Full-time
Hours: 40 hours per week, Non-Exempt
JOB DESCRIPTION
The Workstation Support Specialist, at the direction of the IT Director, will provide end-user support and troubleshooting at the main office
as well as multiple offsite locations. With oversight and leadership of the Lead IT Support Specialist and System Administrators, the position
is responsible for supporting the day-to-day maintenance of computer network hardware, as well as agency workstations (laptops, desktops,
printers, etc.) and work on servers running a variety of operating systems and software, including but not limited to Case Management
Systems and Book Keeping software. Additionally, this position will assist with installations and system upgrade initiatives, the roll-out of
hardware and software, and user training that may be needed. The Workstation Support Specialist is the first line support of all IT-related
matters, including hardware (computer, printer, Wi-Fi, video conferencing, etc.), and software (Windows, Office, Teams, etc.) for the
agency. Based on experience level, this position provides Tier 1 and 2 help desk support for remote and on-site users.
The Workstation Support Specialist, at the direction of the IT Director, will provide end-user support and troubleshooting at the main office
as well as multiple offsite locations. With oversight and leadership of the Lead IT Support Specialist and System Administrators, the position
is responsible for supporting the day-to-day maintenance of computer network hardware, as well as agency workstations (laptops, desktops,
printers, etc.) and work on servers running a variety of operating systems and software, including but not limited to Case Management
Systems and Book Keeping software. Additionally, this position will assist with installations and system upgrade initiatives, the roll-out of
hardware and software, and user training that may be needed. The Workstation Support Specialist is the first line support of all IT-related
matters, including hardware (computer, printer, Wi-Fi, video conferencing, etc.), and software (Windows, Office, Teams, etc.) for the
agency. Based on experience level, this position provides Tier 1 and 2 help desk support for remote and on-site users.
DUTIES AND RESPONSIBILITIES
Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
Document problems in the ticketing system for diagnostics and solution implementation
Communicate clearly and professionally with end users to convey understanding of an issue and what is being done to resolve it
Support security, connectivity, functionality, and performance of thick-client and thin-client computers such Windows based or
other OS based workstations, desktops, laptops, tablets, iPads, Chromebooks, etc.
Configure and deploy new and refurbished workstations and equipment to workforce
Retrieve, refurbish, restock, and surplus computers and IT equipment from workforce
Partner with team to maintain accurate asset & equipment inventory for each site
Troubleshoot and assist with the installation/setup of equipment and devices connected to agency managed workstations
Equip new employees in a timely fashion to facilitate their onboarding to the organization through the provisioning of equipment
and accounts
Collaborate with third-party vendors and partners to facilitate IT purchases and projects
Job Classification: Workstation Support Specialist Job Code:
Independently accept requests and tasks through various channels, ensuring that each is properly documented (request and
resolution) within our IT ticketing system
Keeps abreast of current technology trends regarding new hardware/software products for system enhancements
Assists the Systems Administrators and Network Administrators as requested including performing scheduled network tasks,
updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support and specialized
training.
Communicate policies regarding company equipment, equipment refresh, approved software, acceptable use, and IT request
management to the workforce in a clear and professional manner
Participate in team meetings and standups
Provides assistance to IT teams members
Creates and/or modifies voicemail boxes and call features
Provide onsite service for DA offices in various locations as needed.
Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
Document problems in the ticketing system for diagnostics and solution implementation
Communicate clearly and professionally with end users to convey understanding of an issue and what is being done to resolve it
Support security, connectivity, functionality, and performance of thick-client and thin-client computers such Windows based or
other OS based workstations, desktops, laptops, tablets, iPads, Chromebooks, etc.
Configure and deploy new and refurbished workstations and equipment to workforce
Retrieve, refurbish, restock, and surplus computers and IT equipment from workforce
Partner with team to maintain accurate asset & equipment inventory for each site
Troubleshoot and assist with the installation/setup of equipment and devices connected to agency managed workstations
Equip new employees in a timely fashion to facilitate their onboarding to the organization through the provisioning of equipment
and accounts
Collaborate with third-party vendors and partners to facilitate IT purchases and projects
Job Classification: Workstation Support Specialist Job Code:
Independently accept requests and tasks through various channels, ensuring that each is properly documented (request and
resolution) within our IT ticketing system
Keeps abreast of current technology trends regarding new hardware/software products for system enhancements
Assists the Systems Administrators and Network Administrators as requested including performing scheduled network tasks,
updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support and specialized
training.
Communicate policies regarding company equipment, equipment refresh, approved software, acceptable use, and IT request
management to the workforce in a clear and professional manner
Participate in team meetings and standups
Provides assistance to IT teams members
Creates and/or modifies voicemail boxes and call features
Provide onsite service for DA offices in various locations as needed.
RELATIONSHIPS
This position will work under the direction of the Information Technology Director and closely with the Systems Administrators. It requires
excellent customer service and organizational skills to support administrative personnel, department supervisors, staff, and DAC customers.
This person will be required to promote a positive work environment by maintaining respectful interactions with DAC members, and it
requires the ability to function successfully in both team and independent work environments.
This position will work under the direction of the Information Technology Director and closely with the Systems Administrators. It requires
excellent customer service and organizational skills to support administrative personnel, department supervisors, staff, and DAC customers.
This person will be required to promote a positive work environment by maintaining respectful interactions with DAC members, and it
requires the ability to function successfully in both team and independent work environments.
SUPERVISORY RESPONSIBILITIES
None.
None.
WORK EXPERIENCE REQUIREMENTS
1-2 years of experience in a technical support or desktop support role or equivalent
Working knowledge of common technologies and systems such as Office365, Active Directory, etc.
Customer service experience (highly preferred)
Creative problem-solving skills and a smart, intentional approach to tasks (highly preferred)
Must work well in a fast-paced environment, balancing on-demand support for issues as they arise with an orderly approach to nonemergent
tasks
Basic experience configuring and managing VPN connectivity
Excellent written and verbal communication skills
Professional experience:
Installing and configuring productivity tools and programs such as MS Office, Adobe, etc.
Troubleshooting Windows OS (required) and MacOS (preferred)
Patching systems and implementing security best practices
Troubleshooting common desktop support issues
Troubleshooting network connectivity and network performance issues
Configuring and deploying new workstation computers
Wiping and refurbishing workstation computers
1-2 years of experience in a technical support or desktop support role or equivalent
Working knowledge of common technologies and systems such as Office365, Active Directory, etc.
Customer service experience (highly preferred)
Creative problem-solving skills and a smart, intentional approach to tasks (highly preferred)
Must work well in a fast-paced environment, balancing on-demand support for issues as they arise with an orderly approach to nonemergent
tasks
Basic experience configuring and managing VPN connectivity
Excellent written and verbal communication skills
Professional experience:
Installing and configuring productivity tools and programs such as MS Office, Adobe, etc.
Troubleshooting Windows OS (required) and MacOS (preferred)
Patching systems and implementing security best practices
Troubleshooting common desktop support issues
Troubleshooting network connectivity and network performance issues
Configuring and deploying new workstation computers
Wiping and refurbishing workstation computers
EDUCATION REQUIREMENTS
A degree from an accredited college or university in computer science or a related field and two years' of experience in a technical support
or desktop support role or equivalent. Experience may substitute for education on a year-for-year basis as follows: graduation from high
school or equivalent and four years working in computer related areas.
A degree from an accredited college or university in computer science or a related field and two years' of experience in a technical support
or desktop support role or equivalent. Experience may substitute for education on a year-for-year basis as follows: graduation from high
school or equivalent and four years working in computer related areas.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit and
reach with their hands and arms and perform repetitive motions with wrists, hands, and fingers. The employee is required to stand and walk
as needed. The employee must occasionally lift and/or move up to 50 pounds without help or more with help. Specific vision abilities
required by this position include close vision, color vision, depth perception, ability to adjust and focus, and the ability to see clearly at 20
feet or more
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit and
reach with their hands and arms and perform repetitive motions with wrists, hands, and fingers. The employee is required to stand and walk
as needed. The employee must occasionally lift and/or move up to 50 pounds without help or more with help. Specific vision abilities
required by this position include close vision, color vision, depth perception, ability to adjust and focus, and the ability to see clearly at 20
feet or more
WORK ENVIRONMENT
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, may have to work in high
precarious places, and the risk of electrical shock. This position frequently handles emergency or crisis situations and may be subject to
varying and unpredictable situations and work hours. The employee is subject to frequent interruptions, multiple calls and inquiries, and may
occasionally handle absentee replacement on short notice. The noise level in the work environment is usually moderate.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, may have to work in high
precarious places, and the risk of electrical shock. This position frequently handles emergency or crisis situations and may be subject to
varying and unpredictable situations and work hours. The employee is subject to frequent interruptions, multiple calls and inquiries, and may
occasionally handle absentee replacement on short notice. The noise level in the work environment is usually moderate.
Frequent in-state travel and occasional out-of-state travel may be required.
The Oklahoma District Attorneys Council (DAC) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex (including gender identity or expression and pregnancy), national origin, sexual orientation, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws. DAC also has a strict no- retaliation policy that prohibits retaliation against individuals who report discrimination or harassment, or who participate in investigations into such conduct. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall transfer, leaves of absence, compensation, and training.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.
Job Summary
JOB TYPE
Full Time
SALARY
$55k-71k (estimate)
POST DATE
03/25/2024
EXPIRATION DATE
06/29/2024
Show more
The job skills required for Workstation Support Specialist include Customer Service, Troubleshooting, Problem Solving, Technical Support, Initiative, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Workstation Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Workstation Support Specialist. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Workstation Support Specialist positions, which can be used as a reference in future career path planning. As a Workstation Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Workstation Support Specialist. You can explore the career advancement for a Workstation Support Specialist below and select your interested title to get hiring information.
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