State of New Hampshire Job Posting

Department of Natural and Cultural Resources

Bureau of Historic Sites

172 Pembroke Street Concord, NH. 03301

Wentworth Coolidge Mansion

Park Attendant III

Position # SNL2315

$17.46 to $20.39 per hour

The State of New Hampshire, Department of Natural and Cultural Resources has a seasonal vacancy for a Park Attendant III at Wentworth Coolidge Mansion, Portsmouth, NH.

SCOPE OF WORK: Supports visitor services and ensures favorable conditions for Wentworth-Coolidge Mansion, Fort Stark and Fort Constitution, including their hiking and recreational areas, beaches, welcome centers and museums through the provision of customer service, operational support, instructional support, instructional/educational services and/or specialized maintenance/mechanical duties, working independently as a lead staff member in a designated program area with increased contribution to the overall operation.

ACCOUNTABILITIES:

Provides and ensures the delivery of quality customer service to visitors in person, over the telephone and during guided tours or loading operations; receives and responds to complaints escalated from subordinate staff.

Assists with supervising subordinate Park Attendants and other positions to include assigning job duties, providing on-the-job training, and coordinating staff assigned to tasks or projects such as the preparation of displays.

Monitors inventory of supplies and goods and assists in ordering, receiving, storing, coding, stocking and displaying merchandise. Make recommendations to improve inventory control.

Reviews cash handling activities to include calculating daily sales transactions and donation boxes, reconciling receipts with ledgers, and monitoring transaction records and files. Prepares and makes bank deposits.

Assists supervisor prepare regular and special reports related to sales, stock on hand, receipts of merchandise, cash receipts, deposits, and other activities.

Performs general interior and exterior upkeep to maintain park conditions, to include helping park operations staff maintain restrooms and providing additional coverage as needed to maintain high standards of cleanliness and appearance.

Interacts with other park operations staff and the public to answer questions and solve problems.

Monitors for non-compliance with rules and regulations by staff and the public and either corrects or notifies supervisor.

MINIMUM QUALIFICATIONS:

Education: High school diploma or high school equivalency credential. An additional year of approved formal education may be substituted for three months of required work experience.

Experience: Six months or equivalent experience (1040 hours) in park operations, outdoor recreation, retail, hospitality, customer service, or a related field. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Must possess a valid driver's license.

RECOMMENDED WORK TRAITS:

Knowledge of the operation, care and repair of park facilities and equipment. Knowledge of the policies, rules and regulations pertaining to state parks and recreational programs. Skill in providing customer service. Skill in showing, promoting, and selling products or services. Ability to plan and assign the work of others engaged in performing park maintenance and improvement functions. Ability to carry out oral and written instructions, and provide instructions to others. Ability to communicate information and ideas clearly so others can understand. Ability to compile data, maintain records, and prepare reports. Ability to establish and maintain effective working relationships with other employees and the general public. Must be willing to maintain appearance appropriate to the assigned duties and responsibilities as determined by the agency appointing authority.

For further information please contact Matthew Flanders, Administrator, Matthew.R.Flanders@dncr.nh.gov or 603-271-3238.

EOE

TDD Access: Relay NH 1-800-735-2964