State of New Hampshire Job Posting

Insurance Department

Life and Health Division

21 South Fruit Street, Suite 14, Concord, NH 03301

Life and Health Workflow Coordinator

Position #18731

The pay range for this position is $24.90 - $33.47 per hour.

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Insurance Department has a full-time vacancy for Life and Health Workflow Coordinator.

SUMMARY:

Coordinates with director and professional staff in the Division of Life and Health (LAH) units (Forms Examination, Rates, Healthcare Analytics and Market Regulation) to support programs and projects. Develop, analyze and maintain procedures pertaining to reporting, tracking and distribution systems for the division. Participate in assigned analysis projects, data collection, management activities, and administration of special projects.

MINIMUM QUALIFICATIONS:

Education: Bachelor’s degree from a recognized college or university. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Three years’ professional or paraprofessional experience in administrative or data gathering and analysis activities in government, industry or a research agency, with responsibility for program implementation, direct service delivery, planning or program evaluation. Each additional year of approved work experience may be substituted for one year of required formal education.

Your Experience Counts!

Under a recent change to the rules, an applicant’s additional relevant experience now counts towards formal education degrees referenced in the posting! See Per 405.01.

1.5 Years of additional relevant experience = Associate's Degree

3 Years of additional relevant experience = Bachelor's Degree

4.5 Years additional relevant experience = Master's Degree

Please note that months of relevant experience used as an educational equivalent cannot also be used to fulfill any experience requirement.

PREFERRED WORK TRAITS:

Knowledge of modern principles and practices of public or business administration. Knowledge of modern office methods and procedures. Working knowledge in the retrieving, compiling and reporting data according to established procedures with proficiency in Microsoft Office products. Skill in editing techniques, data analysis and graphic presentation. Skill in recommending and implementing operating procedures. Ability to establish and maintain effective working relationships with staff, company representatives, federal, state and local authorities and the public. Ability to understand and carry out complex written or oral instructions. Position requires an individual to be self-motivated, work independently and have the ability to maintain confidentiality as required. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.

RESPONSIBILITIES:

• Responsible for assessing and assigning LAH filings submitted through the System for Electronic Rate and Form Filing (SERFF) to form examiners. Self-assign basic filing reviews and disposition accordingly. Maintain monthly assignment calendar and reassign filings as needed to maintain acceptable workflow for examiner productivity and to achieve unit performance measurements.
• Review SERFF advertising filings submitted for information and forward all others to assigned examiners.
• Create, implement and manage report tracking systems that include processes and procedures for ensuring requisite reports have been received, logged, filed, or transmitted to appropriate persons.
• Extract data and create reports on a scheduled and ad-hoc basis from a variety of sources and databases, including proprietary databases such as NAIC I-Site, State Based Systems, and System for Electronic Rate and Form Filing (SERFF). Distribute and disseminate such reports applicable to persons within the Department.
• Create weekly, monthly and fiscal year production reports and maintain monthly Marketplace enrollments membership spreadsheets. Extract and design meaningful production and ad-hoc reports from multiple databases as assigned by the director.
• Maintain on an annual basis all tools used to perform SERFF intake functions such as retaliatory filing fee schedule, type of insurance, actuary certificates, reports and program assistant manuals.
• Maintain and correspond as needed to division inquiries and email requests.
Schedule and prepare meetings with insurance carrier representatives.

DISCLAIMER STATEMENT: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

For further information please contact:

Tess Caple, HR Technician

ins-careers@ins.nh.gov

603-271-2261