SALES & EVENT CORODINATOR

Our Story

The simple premise behind The Standard is that it is anything but. Founded in 1999, the goals of Every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams, and, of course, delivering a smashing good time for our guests.

The Standard’s unique sensibility and voice combine with careful consideration of design and service to deliver experiences that define neighborhoods and create destinations renowned globally.

We believe in hospitality fueled by culture. As we take The Standard to new markets around the world, we retain and enhance our mission of creating hotels layered with personalities, collaborators, and amusements from culinary and nightlife to retail and wellness that surprise and delight our guests.

The Standard, High Line

Rising above a former elevated train line that has become downtown’s favorite public park, The Standard, High Line is in New York City’s Meatpacking District. Every one of the 338 hotel rooms features a full wall of floor-to-ceiling windows with sweeping views of Manhattan and/or the mighty Hudson River. The hotel’s inviting and scintillating public spaces include a bustling German beer garden at ground level, the rooftop discothèque Le Bain, the legendary Top of The Standard, and an outdoor public plaza with rotating art installations and activations. A neighborhood staple, The Standard Grill is classic New York blending traditional steakhouse with New American cuisine.

Mission Statement

Our mission is to create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home.

Brand Ambassador:

Throughout the hotel we actively seek to employ a unique, diverse, and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us:

• They are committed to and fully comprehend the idea of being of service;
• They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences;
• They are ambitious, vibrant, and social/friendly individuals;
• They genuinely embrace diversity in all forms, interested to have people from all races and gender be their friends;
• They encourage genuine relationships with guests that enable them to not only pre-empt needs but foresee desires;
• They have personality and depth;
• They have a desire and unyielding appetite for learning & knowledge—being in the know about what is happening in the city and around the world;
• They are creative in areas like music, cinema, art, performance, fashion, design, tech, and business;
• They are engaging, socially adept, and solution-based individuals able to navigate the scene with confidence and ease;
• They can entertain guests in a compassionate, respectful, and meaningful manner;
• They are authentically themselves;
• They want to play a role in constructing a kinder and better world.

Our Core Values

Unconventional Compassionate

We have an edge, we provoke, we push boundaries and we are not for everyone. But we care deeply for the humanity of our guests, communities and teammates and their comfort, safety and inclusion are always our primary responsibilities.

Creative Pragmatic

Creativity must infuse everything we do, and everyone in the organization. Commercial realities will always exist but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

Individuality Teamwork

We actively look for and embrace individuals that bring a unique perspective to the team and do not ask you to conform, but rather celebrate your individuality. We share a common mission that we can only achieve with an intense commitment to teamwork, trust and a responsibility to embrace our entire Standard family.

Our Staff

Standard employees embody our core values from within, in a way that’s natural and easy, making the guest experience and the work environment the best in the industry. The Standard, London are immensely proud of the diversity of our team and culture we have established since opening.

DEPARTMENT

Sales

JOB OVERVIEW

The Sales & Event Coordinator will provide administrative support to the Sales department in an effort to maximize revenues across multiple market segments, including Corporate, Groups, Consortia, and Events. Maintain department’s tracking systems, databases and reporting. Represent the sales department both internally and externally in a professional manner in accordance with the company standards.

REPORTS TO

Director of Sales & Events

SUPERVISES

N/A

KEY RELATIONSHIPS

Internal:

• Director of Sales & Events, Executive Committee Members, all Department Managers, Assistants, and all other relevant departments

External:

Hotel guests/visitors, Travel Managers, Meeting Planners, Media, Travel Industry, Trade associations, other hotel executives, vendors, owner’s representatives, corporate office personnel

WORK AREA

Executive office and all areas of the hotel.

QUALIFICATIONS AND REQUIREMENTS

Essential:

• Physical:
• Able to traverse spaces throughout building as necessary
• Able to work standing for a minimum of 10 hours a day
• Periodical bending, kneeling and stretching
• Able to pull, push, carry and lift at least 50 pounds
• Must be able to seize, grasp, turn and hold objects with hands
• Understanding: Ability to read, comprehend and carry out instructions according to established procedures. Basic understanding of revenue management
• Comprehension: Fluent in the English language
• Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
• Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per Standard of Operating Procedures
• Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings. Able to respond quickly and effectively to emails and phone calls
• Ability to work a flexible schedule, including nights and weekends
• Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations
• Able to maintain a high level of confidentiality
• Ability to multitask, work in a fast paced environment and have a high level of attention to detail;
• Can handle the pressure of a high volume, high energy venue
• Possess a gracious, friendly, and fun demeanor;
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Guest service oriented. Detail oriented and hospitality-minded
• Strong communication (both written and oral) and management skills
• Proficient in MS Word, Excel
• Ability to enter and locate work related information using computers and/or point of sale systems;

Desirable:

• Prior hotel sales and/or operations experience
• College degree in Business, Hospitality, or related field preferred;
• Hotel experience preferred;
• Knowledge of Opera, Delphi, Cendyn preferred;

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Assist in managing current sales accounts as well as prospect and qualify new business;
• Sales reservation requests, manage traces and welcome amenities
• Maintain and update Sales collateral (newsletters, sales kits, gift bags, etc)
• Maintain Sales & Events databases, including; Opera, Tripleseat, All Seated and Canary.
• Host site inspections as required;
• Take ownership of researching daily arrivals and flagging sales VIP’s prior to arrival
• Assist in tracking RFP submissions for Corporate and Consortia accounts
• Create Group proposals, contracts and invoices. Ensuring all deadlines are met prior to the Groups arrival.
• Contribute to department’s annual revenue goal by establishing new relationships with local and like-minded companies
• Respond to Production & Entertainment Group/Transient requests, as needed
• Act as onsite contact for client, alongside Account Manager
• Coordinate rate loading for Travel Agencies and Corporate accounts. Conducting regular audits to ensure rate visibility.
• Handle pre-event proposals, BEO’s, and contracts. Ensure event details are entered into Opera and Delphi/TripleSeat.
• Qualify and direct event inquiries including; Corporate, Social and semi-private events
• Communicate Event details to internal departments including: Front Office, Housekeeping, Engineering, Guest Relations and Culinary.
• Update BEO’s, floorplan and event calendars as needed, effectively communicating changes with all departments.
• Assist with Event setup and Event breakdown if needed
• Maintain and update Event inventory logs – recommending orders based on calendar of upcoming Events
• Work with the Group & Event Sales Manager and Accounting on event follow-up, final billing and billing inquiries.
• Creating prospecting lists and account outreach strategies
• Update monthly events calendar, BEO’s, weekly events, menu items as needed.
• Prepare BEO’s and Event Calendar for weekly BEO meetings. Lead meeting when needed.
• Compset analysis of Food & Beverage and Event operations
• Respond to Event inquiries both direct and online

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job, and are subject to change or modification without prior notice. This position is classified non-exempt (per the Fair Labor Standards Act) and is subject to overtime, in accordance with Federal and State Regulations.

The Standard, High LIne is an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status, partnership status, familial status, national origin/ancestry, alienage or citizenship status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, sexual or reproductive health decisions, or any other status protected by federal, state, or local law (“Protected Characteristics”).

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Events management: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Salesforce Marketing Cloud: 1 year (Preferred)
• Microsoft Excel: 1 year (Required)
• Hotel: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person