Description

Job Summary: Marina Dockhand is responsible for assisting with daily operations, including mooring, fueling, and customer service. Duties involve maintaining cleanliness, ensuring safety protocols, and providing support to marina guests and colleagues.

Job Responsibilities: 

• Assist Dockmaster with ensuring that all dockhands are following proper policies and procedures throughout the Marina 

• Ensure dockhands are thoroughly trained in accordance with all marina policies and procedures 

• Assist Dockmaster with compiling and execution of worklists for the marina 

• Ensure dockhands are completing all routine daily tasks 

• Carries out routine cleaning duties that meet established quality standards for all marina related operations; insures the recognized standards are maintained and that quality, and delivery commitments are met

• Assists the Dockmasters and other Dockhands in marina related duties such as securing boats to docks, connecting and monitoring utility services (power, water and telephone), black water pump out, waste disposal and facility sanitation

• Provides the highest level of customer and guest services, expedites any and all requests from vessels including transport of patrons and baggage to and from dockside, delivery of provisions and packages

• Routinely operates, motor and water vehicles and other various mechanized equipment

• Provides general security and supports marina and facility security teams in their security related efforts; reports disturbances in dock area to superiors and maintains general vigilance

• Assists refueling operations when required at the marina refueling facility, ensures safe fueling procedures

• Provides service to marina and facility guests and carries out routine marina maintenance

• Complying with instructions or duties as may be reasonably assigned 

• All other duties as assigned

Qualifications

Education and Experience: 

• 1-2 years marina experience preferred 

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs

• Ability to read write and speak, and communicate in basic English preferred

Knowledge, Skills, & Abilities: 

• Detail oriented and thorough

• Ability to remain discreet and respect the privacy of guests

• Ability to perform consistent work to the highest of standards

• Ability to interact with guests in a pleasant friendly way

• Ability to read write and speak, and communicate in basic English preferred

• A broad knowledge of marina operations, boat lifting, boat handling and towing, plant and equipment maintenance

• Proven skills or the willingness to be trained in administration, seamanship, communication, health and safety, plant and equipment maintenance and marina operations 

• Familiarity with common marina operational documentation (e.g. agreements, contracts, terms and conditions, marina rules and regulations etc.) and the ability to analyze them 

• A positive attitude combined with the ability to communicate fluently and relate well to customers in the leisure environment and the ability to manage and motivate staff 

• Commercial awareness and an eye for detail in all aspects of work

• High standards of presentation and accuracy in written work 

• Proficient swimmer

• Full driving license