Description

Job Summary:The Concierge facilitates an exceptional guest experience by handling diverse requests. Responsibilities include making reservations for meals and transportation, offering expertise on dining options, arranging tours, excursions, and providing assistance with services like dry cleaning and pharmacy locations.

Job Responsibilities: 

• Greet and welcome guests warmly and with enthusiasm.
• Develop and maintain service relationships to fulfill patrons' needs.
• Provide information on local attractions, directions, and recreational options.
• Make reservations for various guest experiences.
• Assist in managing hotel events.
• Maintain effective communication with front desk, housekeeping, and bell staff.
• Respond promptly to guest inquiries.
• Anticipate and exceed guest expectations.
• Attend staff meetings to stay informed about arrivals and amenities.
• Work independently to identify opportunities for enhancing guest experience.
• Perform other duties as assigned.

Qualifications

Education and Experience:

• Proficiency in basic English language skills, including reading, writing, and verbal communication.
• Preferred experience in Hospitality or other customer-centric roles.
• Adequate education and literacy to read product labels and effectively communicate with guests regarding job-related needs.

Knowledge, Skills, & Abilities: 

• Detail-oriented and thorough.
• Discreet and respectful of guests' privacy.
• Consistently performs work to the highest standards.
• Knowledgeable about local restaurants, shopping, and recreation.
• Possesses administrative skills.
• Demonstrates organizational and multitasking abilities.
• Maintains a positive attitude and remains patient in all situations.