Job Summary: The role of Banquet Server is responsible for assisting in banquet operations from set up to break down as well as serving guests with exceptional standards during event.

Job Responsibilities:

• Greet and interact with guests in a friendly and professional way

• Prepare all equipment and areas for the event as stated on the BEO

• Ensure all materials needed to match the BEO are on hand

• Service guests and anticipate their needs during event

• Take food and beverage orders

• Collect plates and clear the table as guests finish their meals

• Maintain composure in a fast-paced environment

• Respond urgently to any concerns and notify the Banquet Manager

• Break down all equipment

• Clean up areas and event space (sweeping, mopping, wiping surfaces, taking out trash)

• Ensure proper cleaning and sanitation practices are used throughout the event

• Prepare for the next event accordingly

• All other duties as assigned

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs

• Must be at least sixteen years old (at least 18 years old to serve alcoholic beverages)

• One year serving experience in a high-volume facility is preferred

• Must have in person customer service experience

• Extensive knowledge of food service & beverage service

• Food Handlers Certification

• Alcohol Awareness Certification

Knowledge, Skills, & Abilities:

• Knowledge of special diets to ensure safety of guests when ordering food

• Basic Knowledge of Spirits, Beer, Wine & Beverages

• Ability to remain discreet and respect the privacy of guests

• Ability to work well in a team environment

• Excellent interpersonal and customer service skills

• Well-organized with ability to take and place food and beverage orders accordingly

• Ability to operate point-of-sale systems

• Detail-oriented and thorough

• Ability to remain discreet and respect the privacy of guests

• Ability to perform consistent work to the highest standards

• Ability to interact with guests in a pleasant, friendly way

• Ability to multi-task and manage multiple guests at a time

Physical Demands:

• Standing for extended periods, walking, bending, kneeling and stooping.

• Must be able to lift up to 25lbs.

• Must be able to safely deliver food and drinks on different surfaces

Working Conditions:

• Exposure to slippery surfaces and stairs depending on location

• Indoor and/or outdoor

• Exposure to extreme heat and cold depending on season and location