Purpose of PositionPerform required activities and provide guidance to clients during the implementation of SSI products including training, process review & design, best practice recommendations, and go live support. Duties and ResponsibilitiesEssential FunctionsConducts client workflow session to understand the client’s current processes and needs, identifies gaps in current processes, and recommends the best approach for configuring and using the SSI products.Ensures system configuration and set up meets established requirements prior to client training.Evaluates test job results and communicate required actions.Performs implementation activities as outlined on product implementation and training guides.As required, updates training materials for client specific workflows.Conducts required product training as defined in the SSI implementation guidelines.Administers and reviews end user competency tests and communicate required actions to address identified issues.Assists client staff during go live and ensure system is working properly and users are proficient using the system and defined workflows.Runs, reviews and discusses results of product specific management reports, as defined in the implementation guidelines, and communicates required actions to address identified issues.Assists client with reporting and documenting issues using the SSI issue management system.Creates implementation documentation for assigned activities per the SSI standard format.Identifies and resolves client project issues and escalate issues appropriately when required.If requested, participates in implementation to support transition call.Participates in implementation to support transition call.Records time spent on and status of assigned tasks on projects in the project management system.Acts as a positive role model in all aspects of professional performance.Observes safety procedures and personnel policies Marginal FunctionsOther duties as assigned. Skills, Knowledge, and AbilitiesMust have understanding of healthcare revenue cycle and have ability to apply knowledge to addressing client problems.Must possess excellent organizational skills and prioritize effectively.Must have strong presentation skills including ability to design effective presentation materials.Must possess strong communications skills including the ability to handle difficult situations.Must have be able to communicate effectively with those at an executive level.Must demonstrate strong client service skills.Must be able to interact cordially and productively with co-workers in a team environment.Must be able to work with limited supervision, make independent judgment decisions, and remain effective under pressure.Must be able to lift up to 10 lbs. occasionally.Must be able to sit for prolonged periods of time and move around the building and elsewhere regularly.Must be able to use telephone and computer for significant periods of time during workday.Must be able to proficiently read and write in English.Must be able to travel by automobile or airplane at least 65%. Security Roles and Responsibilities Implement and act in accordance with the organization's information security policies;Protect assets from unauthorized access, disclosure, modification, destruction or interference;Execute particular security processes or activities;Ensure responsibility is assigned to the individual for actions taken; andReport security events or potential events or other security risks to the InfoSec department. Experience and Education RequirementsEducationMin/PreferredEducation LevelDescriptionMinimum4 Year / Bachelors DegreeBachelor’s Degree in Business Administration, Communication, or Computer Science or related experience preferred. Years of ExperienceMinimum Years of ExperienceComments0At least 2-5 years Revenue cycle experience strongly preferred.0Prior software training and implementation experience a plus.0SSI product experience preferred.3At least 3 years experience in healthcare, software development, or client services preferred. CertificationsMin/PreferredCertificationDescriptionMinimumDriver's LicenseMust have a valid driver's license, insurance, and be insurable through the company's insurance carrier. A combination of experience and advanced education may be substituted. Background checks and drug test required.