Description

Resident Relations Manager The Springs at The Waterfront

655 W Columbia Way Suite 602, Vancouver, WA 98660

Welcome tothe next generation in senior living, The Springs Living!

Our purpose is to change the way people think, feel, and experience senior living, which starts with changing the way people work in senior living. To accomplish this, we prioritize quality to enhance peoples lives not only in our services and housing options for independent living, assisted living, and memory care, but also as an employer.

Coming Soon! The Springs at The Waterfront is situated along the southern facing Vancouver riverfront and will provide approximately 250 private residences for those 62 and older. This state-of-the-art, 12-story senior living community will offer a variety of floor plans that feature stunning views. Interior spaces are warm and inviting, featuring high-end amenities and services suitable to an urban setting, including secure underground parking. This brand-new community is nothing like you have ever seen, but it is our commitment to compassionate quality care for more than 27 years that is truly distinctive.

Job Description:

The Resident Relations Manager is critical to the satisfaction of our residents and to our mission of helping people Live Life to its Fullest! Your primary role is to welcome new Independent Living residents to the community, and provide guidance in adjusting to their new home. Your position works closely with all departments, as resident concerns may involve any service or lifestyle issues.

Responsibilities:

• Welcome new Independent Living residents to The Springs and introduce them to other residents, serving as their point of contact during their transition period
• Provide orientation for all new IL residents and their families, on an ongoing basis
• Organize new resident meet and greets, and other events to engage residents and build community
• Provide recommendations and information regarding supportive services to help the resident and family deal with the adjustment process related to moving in from greater community or transitioning within levels of service at The Springs
• Act as a liaison between staff and residents regarding conflict, complaints or challenges
• Advocate for residents by helping to coordinate resolution with the assistance of the department managers
• Ability to observe residents behavior and proactively communicate observations in a professional and intelligent manner
• Provide resources to residents and families regarding outside providers (In-Home Care, PT/OT, etc.) and ancillary services on an on-going basis
• Make visits (or coordinate another person) to residents who are ill/hospitalized on a regular basis
• Help facilitate/coordinate programs for resident advocacy by providing education or resources (assistance with voting, resources regarding estate planning, advance directives, etc.)

Qualifications:

• Senior Housing Experience required
• Love for seniors!
• Previous relationship sales experience preferred
• Knowledge of the medical profession/industry
• Excellent communication skills, both verbal and written
• Ability to effectively present information and respond to questions from groups of managers, residents, employees, and the general public
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Maintain current CPR and first aid certification
• Ability to have difficult conversations during a stressful time for relatives and loved ones
• Ability to see the big picture for building relationships

Job Type: Full-time

Salary:

The Springs Living provides a competitive compensation package for the Resident Relations Manager position, with an annual salary range of $48K-$70K depending on experience. This position may be also eligible for a year end discretionary bonus.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplementary Insurance Options
• No-cost Telehealth Program
• 401(k) Matching
• Employee Assistance Program
• Employee Discounts
• Flexible Spending Account
• Paid Time Off/Sabbatical
• Paid Training
• Scholarships
• Leadership Training and Coaching
• Career Growth
• Discounted Healthy Meals and Free Beverages
• Access to Gym and Pool (before and after shifts)

Additional Information:

• All your information will be kept confidential according to EEO guidelines.