Department: Operations

Location: Day Road Campus; 301 E. Day Rd, Mishawaka, IN 46545

Hours: Full Time; Hours: Monday-Friday 8:00 am - 5:00 pm

Good enough isnt for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

The South Bend Clinic works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
• 401(k) Match
• Profit-sharing program

The Journeys and Adventures that Await

• In partnership with operations develops a core orientation program for new back office employees as part of the initial on boarding process to ensure the satisfaction of core competencies.
• Responsible for developing an orientation program (SBC University) for new graduates and less experienced Medical Assistants and LPNs by assessing current skill set and addressing identified deficiencies prior to release into department.
• Partners with Human Resources in maintaining clinical staff educational program relationships with schools offering clinicals and externships for Advanced Practitioners, Medical Assistants, and etc.as directed.
• Responsible for coordinating skills validation, OSHA and HIPAA training, computer training and department placement of Medical Assistants and other positions as directed.
• Provides educational resources for Practice Managers to implement with their clinical staff which elevates their staffs critical thinking skills allowing them to perform to the highest level of license and certification in the care team process.
• Monitors the completion of employees annual competency testing for Medical Assistants and other selected positions as directed through: Development and/or review of defined position-specific clinical skills assessments.
• Development and implementation of annual training/inservice programming to accomplish review of competencies.
• May provide Practice Managers coaching and additional clinical skills training as part of an employees performance improvement plan.
• Participates in quality improvement initiatives where clinical staff training is involved.
• Responsible for auditing and monitoring the items listed below and communicates results to the department manager for resolution: Office-based sterilization and cleaning processes, including autoclave procedures.
• Staffs proper cleaning and sterilizing of multiple use equipment.
• Overall processes for infection control Clinic wide.
• Responsible for the overall administration of the clinical OSHA components relative to blood borne pathogens and universal precautions such as: Incident follow-up and investigation Personal protective equipment program for all clinical staff including safety needles, splash protection, gowns, etc.,
• Develops and implements annual employee OSHA training program ensuring compliance with federal and state requirements.
• Secures and tracks completion of Hepatitis B Forms Assists with maintaining the tracking of needle sticks utilizing the form required by OSHA.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate. Adheres to HIPAA guidelines set forth in Clinic policies and procedures.