At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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At the Shores Resort and Spa we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Shores Resort and Spa can mean for you! The Shores Resort and Spa boasts 212 guest rooms, and 20,000 sq ft of event space.

The purpose of this job is to perform the duties of Security Officer in accordance with company standards for satisfactory performance.

Essential Job Description: Patrols hotel premises to maintain order, enforce regulations, and ensure observance of applicable laws by performing the following duties. Essential duties and responsibilities are as follows (other duties may be assigned):

1. Patrols lobbies, corridors, guest rooms, and other hotel areas, confers with management, interviews guests and employees.

2. Investigate disturbances, complaints, thefts, vandalisms, accidents, illness, violations of policies, and any other loss related event.

3. Patrols hotel areas to detect/report and/or control fires, unsafe conditions, and missing or inoperative safety equipment.

4. Warns or ejects troublemakers, and cautions careless persons.

5. Responds to, controls, provides and obtains assistance for victims of accidents and/or illness. Also reports on such in documentation.

6. Notifies staff of presence of persons with questionable reputations.

7. Assists management and law enforcement officers in emergency situations.

8. Controls all situations in a calm, professional, and hospitable manner.

9. Completes daily logs and incident reports.

10. Follows lost and found procedures.

11. Responds to alarm notifications.

12. Assists with emergency/evacuation training and processes.

Supervisory Responsibilities: N/A

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma or GED. One year security experience, and/or three years military preferred.

Language Skills: Must be able to communicate clearly with guests, customers, supervisor and fellow employees.

Reasoning Ability: Must be able to use appropriate judgement in determining situations requiring immediate/emergency response and action.

Certificates, Licenses, Registrations: Valid CPR certification preferred. First Aid certification.