Job Details
Job Location
LeeSar, Inc. (Headquarters) - Fort Myers, FL
Description
The Organization and Mission:
Since our humble beginnings in 1998 LeeSar/CSF has been dedicated to increasing efficiencies, assuring quality, and creating opportunities for savings by equipping healthcare systems to perform at their best. Every contract signed and new process implemented reflects of our commitment to advance patient care by providing reliable, cutting-edge solutions. Welcome to your great opportunity!
Where does excellence in healthcare start? Right HERE with YOU .
The Role:
Provides daily support to customers and LeeSar distribution through specific assigned responsibilities. Acts as the first point of contact for customers with regard to product needs, inquiries, defects, and problem resolution. Reviews and completes end-user requisitions, places orders, responds to vendor confirmation, enters data in appropriate system, creates purchase order; maintains an open dialogue to achieve satisfactory customer service outcomes. Advises customer of product availability, cost of supplies, and other order related issues. Meets or exceed customer expectations within system constraints. Acts as an expeditor for assigned customers. Works closely with CSF and File Maintenance departments to ensure negotiated product pricing is available, accurate, and current. Works with senior assistant to identify report needs; makes recommendations.
Qualifications
EDUCATION:

1. High School diploma or equivalent required
2. Lean Management System knowledge (Department instructor led course)
3. Read and speak English with enough fluency to accurately perform job duties
4. One year office business experience preferred; will accept as equivalent, work experience directly related to distribution customer service center (i.e. expediting, purchasing, product research, customer service, etc.)

SKILLS:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. If the requirement is not marked, then it is considered not applicable.
JOB SPECIFICATIONS:
General Requirements (has the ability to...)

• Sit
• Stand
• Walk
• Bend
• Twist
• Reach

Required Lifting (ability to lift...)

• 25 to 34 lbs

Mental & Emotional Requirements (ability to...)

• Work in a fast-paced, high-stress environment
• Make decisions under high pressure
• Cope with confrontation and assist with problem resolution
• Concentrate
• Handle a high degree of flexibility
• Handle multiple priorities in stressful situations
• Ability to work alone or in groups
• Demonstrate high degree of patience
• Adapt to shift work
• Work in areas that are close and crowded

Pushing / Pulling/Maneuvering (ability to push, pull, and maneuver)

• 25 to 34 lbs

Sensory Requirements (has ability for...)

• Far Vision
• Near Vision
• Seeing Fine Details
• Hearing Normal Speech
• Telephone Use
• Visual acuity necessary to ensure accuracy, neatness, and thoroughness of the job

Environmental (may be exposed to...)

• Bright Lights

Skills (ability to...)

• Demonstrate strong oral and written communication skills
• Demonstrate proficiency in Excel and Word
• Manage multiple tasks with minimal supervision
• Be self-directed
• Proactively prioritize customer needs

Hand Manipulation (ability with...)

• Use of Keyboards
• Manual dexterity necessary to perform tasks

Others

• Ability to perform repetitive tasks
• Be physically present at job site as scheduled
• Ability to work overtime weekends and holidays as needed
• Hours may flex depending on shift needs

LeeSar is an Equal Opportunity Employer and a Drug-Free/Tobacco-Free Workplace