Title:

Hotline Advocate

Reports to:

Naples Residential Manager

Status:

Full-time, Non-exempt.

Description:

Provide all services required to operate and maintain The Shelter’s Hotline and Textline.

Requirements & Skills:

• High school diploma and/or equivalent experience
• Ability to advocate on behalf of survivors of domestic violence, intimate partner violence, and human trafficking
• Bi-lingual (English, Spanish, Creole preferred)
• Demonstrated proficiency in Microsoft Office Suite
• Experience working with survivors of domestic violence preferred.
• Experience operating a hotline and/or providing customer support services preferred.
• Training and experience in crisis intervention counseling preferred.
• Must adhere to The Shelter’s policies and procedures.
• Must pass state and national background checks
• Must have a valid Florida Driver's License
• Must provide proof of COVID-19 vaccinations or exemption
• Successful completion of Core Competency course to obtain and maintain privilege through licensor.
• Successful completion of first aid and CPR class.

Duties:

• Answer crisis hotline and provide safety planning services and lethality assessments.
• Assess need for emergency shelter and provide internal and external referrals.
• Answer the crisis hotline and provide crisis counseling, emotional support, and guidance.
• Provide follow-up contact (in person, via telephone, or written) to offer emotional support, provide empathetic listening to check on victim’s progress.
• Provide information and referral to and for crime victims
• Maintain knowledge of community resources
• Responsible for providing all hotline services via The Shelter’s Textline.
• Responsible for accurate and timely hotline documentation, which shall occur manually and electronically with every call.
• Other duties as assigned by the manager

ADA Acknowledgement & Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Shelter for Abused Women & Children complies with the Americans with Disabilities Act of 1990 and support to the Deaf or Hard-of­Hearing in accordance with Section 504 of the Rehabilitation Act of 1973.

The Shelter provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. We assure you that your opportunity for employment with us depends solely upon your knowledge, skills, and abilities.