Parts Advisor - BMW

The Sewell Family of Companies is seeking a Parts Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our client's parts needs. As a Parts Advisor the individual will act as a principal contact between the parts department and retail counter customers for the sale of parts and accessories. To be successful in this role, the individual must be able to work effectively in a team environment. The individual must also communicate clearly with team members and guests to contribute to our goal of providing customer satisfaction and maximizing parts sales at the dealership.

Job Responsibilities:

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Answer phone calls, providing price quotes and any additional information
• Retrieves and fills orders from stock
• Properly input lost sales into the inventory control system
• List and price out parts on counter tickets
• Provide the necessary information for special orders to the inventory control clerk if a part is not in stock
• Maintain the special-order parts inventory in a clean and organized manner
• Maintain records of all special-order parts and notifies the service advisor and the customer when special ordered parts have been received
• Maintain a customer backorder file
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Participate in conducting a perpetual inventory
• Help maintain parts catalogs, price schedules, and other technical information and bulletins
• Keep work area clean, free of debris, and safe by putting away loose stock
• Perform other duties and tasks as directed by management
• Maintains professional discretion

Schedule: Monday through Friday, 7:30am-6pm and some required Saturdays

Qualifications:

In order to be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver's license and acceptable driving record, complete a drug screening, background screening and provide all government I-9 requirements. A combination of education, experience and training is always considered.

About Our Dealership:

The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential.