The iconic Seven Gables Inn is looking for a passionate, hospitality focused individual to be our next Front Desk Clerk.

A Front Desk Clerk is responsible for taking reservations and attending to the needs of guests.

Full-Time, hourly wage, requiring availability for shifts up to 8 hours a day, 7 days a week, 365 days a year

This position reports to: Front Desk Manager/Front Desk Supervisor

Responsibilities include but are not limited to:

* Strives to ensure guests are 100% satisfied

* Answers reservation calls and responds to email requests

* Coordinate guest reservation information according to in house computer system and policies

* Process payments, guest charges and reconcile accounts

* Make necessary corrections to guest accounts

* Provide information to guests and potential guests about Inn policies, services and amenities

* Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat)

* Inform Housekeeping on room status/availability.

* Resolve guest concerns in a timely manner

* Ensure Management is kept current on property issues, guest concerns, etc.

* Completes daily reservation and lobby duties as designated on sign-off lists.

* If opening or closing, ensure that Inn is properly opened and securely closed according to procedures.

* Detailed knowledge of Inn (i.e. features of Inn, features of each guest room, guest services, basic history of Inn, etc.)

* Always professional, polite and courteous when around or approached by guests or staff

* Maintains a clean working environment at all times

* Resolves or refers guest complaints to management

* Adheres to company policies and procedures as outlined in the Employee Handbook, training manuals, training sessions, property signage and state and federal laws and regulations

* Adheres to company’s attire and grooming requirements at all times

* Punctual punching in and out for scheduled work shifts and meetings

* Reports deficiencies in a timely manner to appropriate manager or staff

* Attends company meetings and training sessions as required

* Responds to “on-call” situations

TEAM WORK

* Performs extra duties as assigned

* Full cooperation with supervisors

* A team player who cooperates with supervisors and colleagues

* Maintains positive working attitude when performing duties

QUALIFICATIONS

* Hospitality experience preferred.

* Able to work a flexible schedule, including nights, weekends and holidays

* Minimum education requirement – H.S. Diploma

* Ability to communicate effectively with guests, management and staff both verbally and in writing

* Excellent organizational and leadership abilities

* Ability to use the following technology: computer, proprietary reservation system

* Excellent English skills. Fluency in other languages a plus but not required.

* Exert physical effort in transporting up to 25 pounds.

* Ability to use hospitality-related equipment: computer’s, vacuums, dishwashers

* Ability to do repetitive physical movements including walking, climbing stairs, standing, bending, typing, lifting, etc., is required by position

* Must have dependable transportation to/from work

We are an Equal Opportunity Employer without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person