Overview

We are currently seeking a detail oriented client focused convention services professional to join our Catering and Conference Services team!

Responsibilities

This is not inclusive of all duties, just the essential functions of the position. Other duties may be assigned as required.

• Responsible for the planning and execution of flawless catering and convention events while building, maintaining, and growing relationships with customers and accounts to meet and/or exceed food and beverage revenue goals.
• Oversee client functions to ensure customer satisfaction.
• Manage, coordinate and execute group assignments turned over by the Sales Department.
• Monitor all contractual agreements pertaining to meeting space, food and beverage and special concession.
• Responsible for maximizing food and beverage revenues through upselling.
• Effectively communicate to all hotel departments the information necessary to successfully execute the group’s needs while maintaining a good client relationship.
• Maintain strong client relations and ensure that event specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
• Review sales contract as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses
• Monitor and enforce program deadline dates and work with client to release meeting space not needed to maximize hotel revenues.
• Produce and distribute banquet event orders, diagrams an event resumes.
• Effectively communicate any changes to resort departments.
• Accurately forecast group food and beverage revenues for assigned groups and affiliate business within a 5% variance.
• Partner with Group Reservations Coordinator to assure suite blocks, special room concessions, special rates, etc. are implemented per the sales agreement.
• Participate in site visits and planning meetings for upcoming groups.
• Verify deposit due dates and billing at point of turnover, to include following up on status and payment of deposits, billing type and appropriate contact updating information as necessary until departure.
• Participate in Pre/Post-Convention meetings and review bill with client.
• Other duties as required/assigned

Qualifications

• 1 years of previous work experience as a hotel Convention Services / Events Manager required.
• Bachelor's Degree preferred or equivalent combination of education and experience.
• Experience working with Delphi and Social Table Diagrams is required.
• Understand the mission, vision and game plan of the hotel.
• Ability to understand Guests’ service needs.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person