Job Summary

• Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary;
• receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services;

performs routine clerical work such as typing and filing.

Knowledge, Skills and Abilities : Ability to direct phone calls to the appropriate person or destination. Ability to respond to and assist callers and visitors in a courteous and tactful manner.

Ability to screen calls in a courteous and tactful manner. Ability to work with people and to provide assistance in a calm, courteous, and tactful manner.

Ability to record accurate and complete messages. Ability to perform clerical support work while operating the switchboard.

Ability to maintain an adequate supply of applications, informative materials and / or brochures for distribution to visitors.

Ability to respond to emergencies in a calm and effective manner. Ability to project a positive and professional image of The Salvation Army.

Knowledge of geographic area serviced in order to schedule pick-ups efficiently. Ability to schedule donation pick-ups in an effective and efficient manner.

Ability to assist the public in a polite and professional manner.

Education and Experience : High school diploma or required, and two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, with experience working in a business with dispatcher responsibilities, or any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Licenses and Certifications : None

Physical Requirements and Working Conditions : Ability to meet attendance requirements. Ability to read, write, and communicate the English language.

Ability to operate a telephone and / or switchboard and two-way radio. Ability to read and follow a map and / or hand-written directions.

Ability to sort documents alphabetically and numerically. Ability to perform routine mathematical computations. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Last updated : 2024-05-10