Mission Statement : The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.

Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Title : Store Donation Attendant Northern Lights Thrift Store Store Manager Part-Time / 29 hours per week; Non-Exempt

Department : Northern Lights Thrift Store

Reports To : Store Manager

FLSA Status : Part-Time / 29 hours per week; Non-Exempt

SCOPE OF POSITION

The Donations Attendant is responsible for assisting the public with donations of goods in a courteous, pleasant, and efficient manner, while maintaining the donations area in a clean and safe condition.

This position also assists with handling and moving merchandise in the day-to-day operations of the store. This position prepares and maintains store grounds in relation to snow, ice, and trash.

MINIMUM QUALIFICATIONS

• Ability to carry out oral and written instructions with a minimum of supervision.
• Some knowledge of inventory control and loss prevention.
• Skill in providing excellent customer service by giving prompt and courteous assistance to donors.
• Acceptable criminal history record.

ESSENTIAL JOB FUNCTIONS

• Stack all loads tight to the top of the trailer or other designated area ensuring that materials are loaded from the back to the front.
• Provide for excellent customer relations by giving prompt and courteous assistance.
• Receive acceptable donated materials and courteously reject materials designated as unacceptable.
• Receive and assist in answering inquiries from customers regarding donations;refer unresolved customer complaints to management.
• Maintain strict confidentiality of clients and other program related information.
• Attend Thrift Store staff meetings as required and stay informed of new policies and directives.
• Assist with the loss prevention program, reporting all incidents of loss to store management in a timely manner.
• Report safety hazards; assist in the protection of property and buildings.
• Ensure security of the donation area, donation trailer, and the trash trailer.
• Perform other related duties as assigned.

Physical Demands

Speaking, sitting, bending, walking, pushing, pulling, standing, kneeling, stooping, reaching, handling, fingering, climbing, and balancing.

Ability to operate a moving dolly or hand truck. Hearing and visual acuity within normal limits. Lifting and moving objects weighing up to 50 pounds.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.

The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Environment

Work is performed primarily outdoors. Exposure to hot and cold temperatures and inclement weather is a condition of this job.

Noise level is generally low. No hazardous waste, paint, cleaners, stains, poisons, batteries, or oils are allowed to be introduced into the work environment.

Language Skills

Must be able to understand, follow and give both written and oral instructions and be comfortable working with diverse individuals in face-to-face contact and over the telephone.

The employee must be able to use speech and hearing for ordinary and telephone conversation.

Mathematical Skills

Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.

Performance Skills

Must be punctual, organized, self-motivated, flexible, and possess a desire to learn and assist those he / she interacts with.

Protect the Mission

Must complete the online course for this area and pass the Background Checks required by The Salvation Army for employment.

Acknowledgement of Religious Purposes of The Salvation Army

The employee acknowledges that he / she has been informed and understands The Salvation Army’s religious purpose and status as a church.

The employee agrees that he / she shall do nothing to his / her relationship with The Salvation Army as an employee to undermine its religious mission.

The employee agrees and understands that his / her services are a necessary part of The Army’s religious purposes and his / her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

Equal Employment Opportunity

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.

Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position.

The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this position statement.

Last updated : 2024-04-28