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POSITION SUMMARY: The Welcome Desk Associate is responsible for providing exceptional customer service experiences to members, potential members, clients, and the general public. The Welcome Desk Associate will be the initial contact and resource to prospective, new, and current members and will be responsible for the introduction of membership promotional materials and sales verifying memberships through the CCMS software program. This is a pivotal position in providing information, member assistance, and answering questions regarding TSA Kroc Community Center programs and services. The Welcome Desk Associate will be responsible for communicating and implementing customer service standards at the Front Desk. The use of superior customer service as an integral member of the Kroc Center team is required.
HOURLY RATE OF PAY: $14.35
Qualifications:
Responsibilities:
PHYSICAL REQUIREMENTS:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.
Mission Statement :
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Full Time
$34k-50k (estimate)
06/01/2024
06/16/2024
salvationarmy.org
Rancho Palos Verdes, CA
3,000 - 7,500
The following is the career advancement route for Welcome Desk Associate positions, which can be used as a reference in future career path planning. As a Welcome Desk Associate, it can be promoted into senior positions as a Front Desk Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Welcome Desk Associate. You can explore the career advancement for a Welcome Desk Associate below and select your interested title to get hiring information.