Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Community and Family Liaison will be responsible for the oversight of the occupancy, waitlist, intake scheduling for the Door of Hope temporary housing programs. Working closely with the Program Manager, the Community and Family Liaison will also support enrolled participants to assist with stabilization and communicate residential needs to administrative team. The Community and Family Liaison will operate in a trauma-informed, culturally competent manner to ensure a high quality of care from first engagement with the Door of Hope Temporary Housing program.

Essential Functions

• Utilizing Housing First principles to receive referrals, review applications, perform screening and match households to units for program enrollment at a rate of 85% occupancy or higher.
• Practice trauma informed care and culturally competencies when interacting with families.
• Track unit vacancies and communicate with team regarding needs for unit flips.
• Make appropriate referrals to other agencies and services, as necessary.
• Assist in problem solving around issues such as transportation, childcare, school registrations, and safety planning as a means to stabilization.
• Empower program participants to problem solve and promote self-advocacy and self-determination.
• Communicate resident status and important program operations information with Program Manager, staff and therapists.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift to 10lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications

• Bachelor's degree in a behavioral science- related field such as social work, sociology or psychology preferred.
• Minimum two (2) years of experience working in a residential program for homeless families preferred.
• Minimum two (2) years of experience working with disadvantaged families.
• Bilingual English / Spanish, preferred.
• Acquire First Aid / CPR training within 30 days of hire.
• Must possess and maintain a valid CA driver license with proof of vehicle insurance.
• Must complete Decision Driving Safety Test before driving agency vehicles and annually recertify as required.
• Must meet certification by and participate annually in The Salvation Army's Fleet Program (Salvation Army Fleet Policy dictates that an employee may not obtain more than two (2) moving violations or accidents within any 12-month period; see The Salvation Army Fleet Safety Policy.)

Skills, Knowledge & Abilities

• Must be detail-oriented with strong organizational and time management skills.
• Must possess strong oral and written English communication skills.
• Must possess strong listening, critical thinking and problem-solving skills.
• Must demonstrate a high level of professionalism with internal and external audiences.
• Must possess understanding of and sensitivity to the needs of the homeless population.
• Must possess knowledge of available community resources.
• Must be able to work collaboratively with other staff members, service providers and professionals.
• Must possess ability to effectively and appropriately handle crisis situations.
• Must possess a high level of cultural awareness, competency and responsiveness.
• Must maintain a non-judgmental attitude in working with diverse populations.
• Must demonstrate strong initiative and the ability to work independently.