MISSION STATEMENT:

The Salvation Army, an international movement is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ, to meet human needs in His name without discrimination.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.

SCOPE OF POSITION: Under the supervision of the Social Services Director, The Way In Network (TWIN) Program Manager will be responsible for all Administrative, Program and personnel functions along with day to day operation of The Way In Center Program.

QUALIFICATIONS:

• Bachelor of Science or Arts Degree in social work, psychology, or another related field preferred
• Center management experience could be considered in lieu of degree
• Experience supervising staff and volunteers
• Experience working with the homeless population

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor of Science or Arts Degree in social work, psychology, or another related field preferred
• Center management experience will be considered in lieu of degree
• Over 21 years of age
• Possess a Valid WA State Driver License
• Pass a Criminal and Driver Background Check
• Peer Support Certification preferred or obtained within 90 days of hire
• Proficiency with CMIS/HMIS software preferred
• Have or complete De-escalation training
• Current WA State Food Handler’s Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire.
• Experience supervising staff and volunteers
• Experience working with homeless demographic

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent The Salvation Army and respect and work within its Christian tenets
• Supervise TWIN Center employees and volunteers
• Ability to work a flexible schedule to offset daily workloads or staffing shortfalls; find replacement staff
• Supervise all work areas within the office:
  • Office Management
  • Development/Implementation of policies, procedures, systems and forms
  • Case Management
  • Records management
  • Data Collection and statistical reporting
  • Quality customer service
  • Billing
• Train TWIN staff on positions, TSA policies/procedures, and continuing education as needed
• Successfully participate in TSA Spokane’s Employee Development training program
• Assist Director of Social Services on contract compliance, fundraising, grants, budgeting, and program audits
• Meet with employees/volunteers regularly to exchange information and discuss issues affecting the office
• Prepare procedural manuals and policies
• Prepare reports as required by the Social Services Director
• Regularly monitor the accuracy, completeness, and timeliness of all functions of the office
• Serve as a point of contact for information; represent TWIN to the public
• Respond to all inquiries within established guidelines; represent TSA at community meetings and events
• Provide Outreach services outside TWIN to recruit program applicants
• Train staff and volunteers in the use of automated systems and word processing software, introduce new versions or functions, trouble shoot problems and attend meetings
• Supervise the management, retrieval, and destruction of records within established guidelines
• Schedule/provide guest transportation to/from appointments, meetings, employment as required
• Manage appeals of participants that have been terminated from TWIN and make decisions regarding appeals, unless directly involved
  • If directly involved with the termination or appeal, the Social Services Director makes the determination
• Able to be on-call for program emergencies
• Perform TWIN tasks required, which may include but not be limited to the following:
  • Oversight of Outreach
  • Intake and placement of new participants
  • Case Management
  • Emergency Assistance Programs (Food, clothing, transportation, etc.)
  • Life Skills Classes including the Demonstration Kitchen
  • Turning over of units
  • Monthly Case Reviews for all participants
  • Random unit checks
  • Aftercare services
  • Follow-up services
  • Seasonal and Special Events

• Perform other tasks as assigned

PHYSICAL REQUIREMENTS:

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Operate multi-line telephone
• Operate a desktop or laptop computer
• Lift up to 30 pounds regularly and 50 pounds occasionally
• Access and produce information from a computer
• Understand written information
• Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed
• Turnover center units

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is a reasonable and no undue hardship would result.

Experience

• Case Management
• 1 - 2 years: Supervisory experience

Education

• Bachelors or better in Social Work or related field

Licenses & Certifications

• Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)