• Adheres to and promotes the philosophy and the mission of The Salvation Army of Dane County Social Services. Ensures adherence to The Salvation Army Code of Ethics and Philosophy of Care.
• Provides supervision for overall operations (including guests, shelter advocates, and programs) of The Salvation Army of Dane County shelter system. Ensures operations are functioning to full capacity and providing necessary services to enhance guest safety and welfare.
• Recruits, hires, orients, manages, and evaluates shelter advocates and provides appropriate training and supervision to ensure that all necessary duties are completed and guests are provided with quality services at all times.
• Ensures shelter programs have necessary supplies and monitors supply budget
• Ensures that the shelter programs are fully staffed during all hours of operation for safety of both shelter staff and guests. Oversees scheduling of shelter staff ensuing staff are in compliance of approved work hours.
• Trains and supervises shelter volunteers. Ensures accurate shelter volunteer statistical information. Communicates needs and/or concerns regarding volunteer shelter staffing with the Volunteer Coordinator and Executive Director of Social Services.
• Handles guest issues, concerns and complaints. Meets with guests on regular basis to make their voices heard in policies and procedures. Ensures guests are complying with program guidelines and oversees guest suspensions/terminations from programs and ensures grievance and appeal process is accessible to guests. Responds to in-house guest grievances.
• Assures guest intakes are completed and statistical information is obtained and entered in a timely manner.
• Networks with other social service providers by attending and actively participating in community meetings on behalf of The Salvation Army Social Services at the Executive Director of Social Services request.
• Assists in setting goals and objectives for shelter programs and implements a plan to reach those goals.
• Available for “on call” emergencies outside of regular business hours if needed.

Education: Bachelor's degree in human services field preferred

Experience: Five years case work experience in a social service agency; management experience preferred.

-OR-

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications: Must have a valid driver's license with clearance to drive from TSA's insurance carrier.

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army's brand promises to Do the Most Good® - and it's our employees that help us get there. At every level, you can have a real impact on your community through the work done inside our walls every day.

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you'll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families. Because of this, we offer :

• Competitive Salary
• Flexible schedules and a casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Tuition reimbursement
• Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
• Insurance benefits: excellent health, dental, vision, life, disability
• Discounts available for pet insurance, auto insurance, and home insurance

Full-time employees scheduled to work 30 or more hours per week will be eligible for full benefits, including health, dental, vision and hearing benefits, basic and voluntary life benefits, holiday pay and paid time off, which is pro-rated based on their regularly scheduled work week

Exempt Employees: Health, dental, vision, and hearing benefits, as well as basic and voluntary life benefits, will begin on the first day of the month following 30 days of employment.