HOUSEKEEPING MANAGER

Job Description

Reports to: General Manager

Department: Housekeeping

Summary: The purpose of this position is to train and supervise the dept. staff in cleaning guest rooms and common areas located in the hotel in accordance with the company’s cleanliness standards for quantity, cleanliness, guest satisfaction, and safety and security.

ESSENTIAL DUTIES:

• Able to work holidays, weekends or longer than 8 hr days based on hotel status
• Able to work efficiently under time constraints to achieve productivity and quality standards of cleaning rooms
• Directs all daily Housekeeping dept. personnel duties (housekeepers, laundry)
• Participates in initial interview of any department applicants and gives feedback to GM
• Trains department personnel in company/brand standards to exceed customer’s expectations
• Schedules daily work schedules according to occupancy, forecast and budget guidelines; Able to make any sudden changes based on noted criteria
• Maintains a cost control system for guest supplies, linen, and cleaning supplies to sustain appropriate inventory levels for efficient operation of hotel
• Places orders through GM for guest supplies, cleaning and laundry supplies to insure proper levels
• Completes monthly inventories of housekeeping linens and supplies
• Inspects all guest rooms daily to insure compliance with cleanliness, presentation, and standards established by property brand
• Inspects all public areas daily to insure high level of presentation
• Facilitate a service-oriented culture within the department
• Motivate, coach, and counsel all department personnel
• Performs employee evaluations when required
• Promptly reports all disciplinary issues within the dept. to the GM
• Monitors Guest Service scores to make needed corrections/adjustments
• Communicates with Front Desk in accommodating guest’s special requests
• Communicate daily with GM regarding daily activities and coordinating following day’s projects

For Customer Service and Guest Satisfaction:

• Maintain a high standard of personal appearance and proper uniform within entire department
• Greets guests, visitors and staff in a courteous and friendly manner
• Smile, acknowledge and greet guests in rooms and/or in passing
• Respond to guests request for supplies (example: towels, ironing board, soap, etc)
• Assists guest and staff with anything that they may need from housekeeping
• Communicates with Front Desk in accommodating guest’s special requests

For Safety and Security:

• Announce presence before entering guest rooms
• Maintains security for guests and property by keeping room doors locked at all times
• Report any suspicious activity of guest, visitors or staff
• Properly label any lost/found articles and turn in to the appropriate Manager assigned by GM

• Perform duties in accordance with Safety and Security Policies • Perform duties in accordance with OSHA, HAZCOM and Blood Borne Pathogens regulations

For Teamwork:

• Performs other duties as assigned, requested, or deemed necessary by management
• Assist other employees in various assignments such as cleaning, stocking supplies and/or laundry

Physical, Mental and Environmental Requirements:

• Ability to work with cleaning chemicals
• Firm and simple grasping are required for all aspects of work
• Lifting of supplies (linen, vacuum cleaners, etc) may be required on a regular basis, usually not more than 25 lbs. but may be up to 50 lbs.
• Able to stand and walk 90% of the work day
• Reaching is required up to 80% of the time and may be combined with other activities such as pushing, pulling, and bending in all phases of work; Overhead reaching is usually limited to approximately 25% of the time
• Bending and stooping are required up to 60% of the work day
• Pushing and pulling actions are required in excess of 60% of the time
• Must be able to frequently push and pull supply carts weighing up to 50 pounds
• Crouching and kneeling are required for approximately 25% of the time, particularly when cleaning bathrooms and under furniture
• Crawling is required less than 5% of the time
• Climbing of stairs is usually required less than 5% of the time

Skills, Educational Background and Experience:

• High School Diploma, GED, or equivalent years of relevant work experience required
• Previous housekeeping experience highly preferred
• Ability to efficiently work under time constraints
• Superior customer service skills

This job description describes the general nature of the duties and responsibilities of this position and are explained during training and reviewed during your employment. These duties may be amended from time to time. This document is not an employment contract.